Why Did the Customer Choose HongMingda, International Freight Forwarder in China, for Their First Import Shipment?

On July 15, 2023, we received a sea freight inquiry from John, a Filipino customer, on Alibaba. He wanted to transport 1,000 boxes of children's growth toys from China to Manila, Philippines. The total volume was 10 cubic meters and the weight was 5,000 kilograms, with goods from four different suppliers located in Shanghai, Guangzhou, Shenzhen, and Tianjin. John did not have import and export rights, and the suppliers were based in different cities. He found out that we are a professional International Freight Forwarder in China. John hoped to consolidate the goods from the four suppliers and ship them together to Manila, Philippines. This shipment from China to Manila made John anxious as it was his first time importing goods from China.

However, when he contacted Ting, a sales representative from HongMingda International Freight Forwarder in China, her serious attitude eased his anxiety. Ting stayed up late to customize a logistics plan and patiently answered all of John’s questions. Her sincerity impressed John. Of course, this is closely related to the fact that we are a professional International Freight Forwarder in China.

Firstly, HongMingda, International Freight Forwarder in China, could provide John with free consolidation services. We have 30 warehouses nationwide, including in Shanghai, Shenzhen, Tianjin, Guangzhou, and Beijing. For John's shipment, we could consolidate the 1,000 boxes of children's growth toys at our Shenzhen warehouse and then ship them together from Shenzhen to Manila.

Secondly, as a professional International Freight Forwarder in China, HongMingda could fully handle the customs declaration for John, directly communicating with the suppliers, making it hassle-free for the customer. We would organize the packing lists and invoices from the four suppliers and handle the domestic customs declaration and inspection procedures.

Thirdly, HongMingda could provide John with customs clearance services in the Philippines. We have specialized sea freight services that include overseas customs clearance for our clients.

In the end, Ting’s efforts paid off. The shipment of children's toys successfully transported from China to Manila, and John was very satisfied with the logistics service, becoming a loyal fan of Ting. Reportedly, he contacted Ting again just the other day to help with the logistics plan for his next shipment. This is because we are a seasoned International Freight Forwarder in China.

Hong Mingda International Freight Forwarder in China Prevents You from Being Trapped by Hidden Fees

In June 2023, Ting, a sales representative from Hong Mingda International Freight Forwarder in China, received an inquiry from Robert, a U.S. customer. Robert needed a 40HQ container shipped from Wuhan, China to New York, USA. Ting did not immediately provide a quotation. She believes it is irresponsible to blindly quote without understanding the cargo details and the customer's needs.

Robert is the general manager of an American kitchenware company, frequently importing kitchenware from China. Robert has already spent a significant amount on purchasing kitchenware and wants to reduce costs through cheaper logistics.

Ting forwarded the inquiry to the business department of Hong Mingda International Freight Forwarder in China. After comparing various routes and costs, she provided Robert with a shipping plan: shipping the goods from Wuhan to Shanghai by feeder vessel, then from Shanghai to New York by a larger vessel. Although this would delay the shipment by about 10 days, it was a cost-effective solution.

At first, Robert did not understand why they couldn't ship directly from Wuhan. Ting explained that Wuhan does not have direct shipping routes and requires a feeder vessel to Shanghai. Ting realized that Robert was not very familiar with Chinese ports, which was one of the reasons he turned to Hong Mingda International Freight Forwarder in China.

Robert agreed with Ting's plan and shared a frustrating experience: his previous logistics company only informed him of local fees in China and did not mention that there would be local fees at the destination. After arguing with the previous logistics company to no avail, Robert had to pay the high local fees to retrieve his goods. Due to this experience, Robert was very sensitive to fee structures.

Ting sympathized with Robert’s situation. As a seasoned International Freight Forwarder in China with 26 years of experience and long-term clients of up to 15 years, Hong Mingda does not do one-time business. Only sincerity ensures longevity. To alleviate Robert’s concerns, Ting patiently explained the fee details to him multiple times. Robert recognized Ting’s sincerity and clear, reasonable quotation and decided to try working with them.

After successfully arranging the booking, Ting provided Robert with real-time photos of the loaded container, offering him a comprehensive experience. Eventually, the goods safely arrived at Robert's company in the USA, and he was very satisfied with the professionalism of Hong Mingda International Freight Forwarder in China.

The communication between Ting and Robert was quite challenging, especially for clients who have had bad experiences before. They tend to be more cautious when choosing a International Freight Forwarder in China. Only by standing in the customer's shoes, truly understanding their needs and problems, can one earn their trust with sincerity.

As a professional International Freight Forwarder in China, Hong Mingda Logistics cares more about the client's needs than the clients themselves. If you have international shipping needs