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Why Business Class Internet Is Essential For Remote Employees

by Nancy Ahuja 8 months ago in advice

Business and Education

Why Business Class Internet Is Essential For Remote Employees

Working at home or working remotely offers plenty of benefits. However, if you are forced to use residential internet, it can feel more like a punishment than a benefit. Slow speeds, outages, long downtime and poor service can turn it into a nightmare.

More people than ever are working from home. More than a quarter of U.S. workers are already doing remote work routinely, and the recent corona virus pandemic has increased those ranks into what Time magazine called “the world’s largest work-from-home experiment.” Unfortunately, employees working remotely are finding that they don’t have the speeds and reliability they need to work efficiently.

Why Business-Class Internet is Essential for Remote Employees

The number of remote employees has put a strain on residential, cable and national internet service providers. Many of them have struggled to meet the increased demand on a system that wasn’t built to handle the volume it’s being asked to service. This is why some employees working remotely for the first time have called it “the Great American slowdown.” They were used to fast, symmetrical speeds at work but now face slower speeds and shared capacity working from home.

Faster Speeds

Business-class internet service providers offer faster speeds. You can choose from a menu of options that fit your needs and far exceed residential internet speeds.

You also get symmetrical, or synchronous, speeds. This means that you will have the same download and upload speeds, which is important if you use videoconferencing services or routinely save files to the cloud or networked servers. Synchronous speeds eliminate lag time when you transmit data.

Consistent Performance

Residential internet providers share bandwidth among users. When your neighbors are also working remotely, your bandwidth gets clogged and everything slows down for everyone online. During peak times, your speeds may decrease and your internet provider may throttle your speeds to manage demand.

Business-class internet also has dramatically lower “contention ratios” – the number of users that share your connection. Here are some typical contention ratios:

  • Residential internet: 50 to 1.
  • Basic business internet: 20 to 1.
  • Dedicated business-class internet: 1 to 1.

Business-class internet immediately improves your performance by reducing the number of people who share the connection, because dedicated connections provide direct access to the cloud without sharing.

Unlimited Bandwidth

If you use more bandwidth than you’re allotted, you may find that your speeds are purposely slowed down as you approach your cap. Otherwise, you could receive a huge bill for exceeding your monthly allotment. Most business internet service providers offer unlimited bandwidth.

Better Reliability

Business-class internet offers substantially better reliability. In business, that’s crucial. If your service goes down and you’re working remotely, you can lose valuable time. Residential internet service providers, cable company internet and some national internet providers have significant downtime.

Business-class internet means guaranteed uptime. A service-level agreement (SLA) details the level of service to which you are entitled. Business internet service providers guarantee 99.9% uptime with financial penalties if they fail to deliver. The best business internet service providers guarantee what’s called “the five nines.” That’s uptime of 99.999%, which means less than 6 minutes of downtime per year.

Faster Response

If you do have a problem, dealing with a local cable company or residential internet provider can be a nightmare. There are stories abound about people being unable to get through to anyone on the phone, being connected to an overseas call center or waiting days for service to be restored.

With business-class internet, you get a different level of support. Most business internet service providers have a dedicated business customer care center. The best companies have a support center nearby that handles installation, maintenance and repairs.

Consistent Pricing

Cable companies and some national service providers are notorious for failing to disclose pricing policies, tacking on additional fees and price increases. The introductory rate you’re quoted may sound great when you first sign up, but you can get sticker shock when it expires. This problem has become so common that Congress held hearings about these practices.

Business-class internet provides consistent pricing. You get a flat monthly bill for the level of service you are contracted to receive, and there are no surprises or overage charges.

Static IPs

Many companies require that remote workers use a static Internet Protocol (IP) address to connect to company services. Residential internet providers typically use dynamic IP addresses that change regularly. It’s easier for the company to maintain, but can cause problems if you are hosting servers or using remote access programs. For security reasons, a static IP works better with virtual private networks.

LOGIX Fiber Networks is the Preferred Choice for Business-Class Internet

When it comes to business-class internet, LOGIX is the preferred choice for more than 10,000 businesses and employees. LOGIX has more than 265,000 miles of fiber connecting more than 3,000 enterprise businesses and 100 data centers throughout Texas.

Request a quote to learn more about LOGIX Fiber Networks and business internet solutions for remote workers.

Nancy Ahuja
Nancy Ahuja
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