The Woman Who Never Wanted The Microphone
How a company milestone turned me inside out and taught me to ask for help
The morning it landed on my desk
For fifteen years I was the person nobody could quite name at parties. I wrote the internal newsletters. I fixed the tone of the all-staff emails so they did not sound like a robot had drafted them. When someone got married or had a baby or lost a parent, I was the one who quietly organised the card and made sure everybody signed it. I liked being that person. I am forty two, and I have spent a good part of my adult life being reliable in a way that does not draw a crowd.
Then Derek retired. Derek started the company in a garage in Edenvale in 1986, and for most of my time there he was a presence more than a boss, a big laugh in the corridor, a man who remembered your children's names. His retirement was sudden. There was a health scare, nothing tragic in the end, but enough that he decided he was done, and he was gone within about six weeks. In one of those six weeks he stopped at my desk, put his hand on the partition, and said, "You will sort out the fortieth for me, hey. You know everyone." And then he walked off to his next goodbye.
That was the brief. You know everyone. Forty years of a business, a room full of staff and clients, and a woman who had never so much as booked a boardroom lunch for more than twelve people.
The weeks I pretended I had a plan
I did what I always did when I was frightened. I made lists. I made beautiful lists. I colour coded them. I told myself that if I just kept adding to the document, a plan would emerge from it the way a photograph used to come up in developer fluid. It did not. What emerged was a growing certainty that I was the wrong person and that everyone knew it except Derek, who was now on a boat somewhere near Knysna and not answering emails.
I remember standing in the kitchen at work one Tuesday, waiting for the kettle, and a younger colleague from sales asked me casually how the party was coming along. I said "great" in a voice that came out too high, and I went to the bathroom and sat in the cubicle for a few minutes with my hands over my face. Not crying, exactly. Just hiding. I had this loud thought that I had somehow fooled everyone for fifteen years into thinking I was competent, and that this event was the thing that would finally expose me. Forty years of Derek's life reduced to a woman who could not even choose a venue.
The thing that unstuck me was small and slightly embarrassing. My sister, who runs a busy dental practice, listened to me describe my spreadsheet for the third time and said, "Why are you doing the parts you are bad at?" I started to defend myself and could not. I was trying to be a caterer, a venue manager, a lighting technician and a stage director, none of which I am, because somewhere I had decided that asking for help would prove I did not deserve the job. She just looked at me. That look did more than any pep talk.
Learning to hand things over
So I made a different kind of list. Not tasks. People. What did I actually need other humans for.
The logistics was the first thing to go, and honestly the easiest to admit. I found an event management company through a friend who had used them for a product launch, and the first meeting was a small revelation. The woman across the table, Thandeka, asked me questions I had not even known were questions. How many people did I expect to actually arrive versus RSVP. Whether the clients and the staff should be seated together or apart. What I wanted people to feel when they walked in, before a single speech happened. I did not have answers for half of it, and instead of making me feel stupid, it made me feel like the thing was finally real. Someone was holding the parts I could not hold. I drove home that evening and did not check the venue booking twelve times before bed.
That freed up something in me. Once I stopped trying to be the person who did everything, I started to be able to think about the one thing I was genuinely good at, which was people and the stories they carry.
The stories nobody had written down
Here is the part I did not expect to matter so much. As I went digging for old photographs, I kept bumping into names of people who had left the company years ago. The woman who ran reception for two decades and knew every client's coffee order. The technician who had literally built the first workshop bench that was still in use. Derek's original business partner, now in his seventies, living in Hermanus. These people held the actual history, and it lived only in their heads, and one day it would simply be gone.
I could not interview and film them properly myself, so I brought in a small video production team, two people with a camera and a quiet manner, and we drove around Gauteng and once all the way to the coast, sitting in people's lounges while they talked. I mostly stayed out of shot and asked the questions. Watching that old receptionist, Aunty Grace we all called her, laugh until she wheezed about a printer that caught fire in 1994, I felt the whole thing turn from an obligation into something I actually cared about. She cried a little at the end, saying she never thought anyone would ask. I cried in the car afterwards. Not from stress this time.
Making forty messy years make sense
The last problem was the timeline. Forty years of a company is not a clean line. It is mergers and near bankruptcies and a fire and three office moves and a period in the early two thousands nobody could fully reconstruct. I had pages of dates and no way to make a room full of people care about them. A designer I trust suggested I stop thinking of it as a document and start thinking of it as something to watch. He put me in touch with an animation studio, and I handed over my chaotic timeline half apologising for the state of it. What came back a few weeks later, a short moving piece that turned all those dry dates into something with a heartbeat, genuinely stopped me. They had found the through line I could not see because I was too close to it.
The night itself
The evening was at a venue in Bedfordview, early winter, that dry Highveld cold that makes everyone's breath show in the car park before they come inside to the warmth. I had barely eaten all day. I stood near the door in a dress I had bought and then doubted, watching people arrive, staff and clients mixing the way Thandeka had planned so carefully, and I kept waiting for the disaster.
It did not come. What came instead was the moment the lights dropped and Aunty Grace's face appeared, huge and laughing about that burning printer, and the whole room laughed with her, and some of the older staff put their hands to their mouths. Then the animated timeline played, and forty years moved past us in a few minutes, and I saw a grown man from finance wipe his eyes and pretend he had not.
Derek was there. He found me afterwards near the back, took both my hands, and did not say anything clever. He just said, "You see." And I did, finally, see. Not that I had done it all. That I had known when not to. For fifteen years I thought my quietness was a limit. That night I understood it was the thing that let me listen well enough to build the whole evening around other people's voices instead of my own.
I still do not want the microphone. But I no longer think that means I am not the right person in the room.
About the Creator
Josh Maraney
Josh Maraney is the founder and CEO of Top Click Media, a specialist digital marketing agency in South Africa and a Google Premier Partner. He has been doing digital marketing for almost 20 years
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