Shipping from Shenzhen to Canada: How Did Hongmingda Logistics Successfully Earn the Trust of a New Customer?

Shipping from Shenzhen to Canada: How Did Hongmingda Logistics Successfully Earn the Trust of a New Customer?

In April of this year, Ting, a new sales representative at Hongmingda China freight forwarder, received her first inquiry from Ravi, a customer from Canada. He needed shipping from Shenzhen to Canada for a batch of baby crawling mats, with a required delivery time of within a month.

It was clear from Ravi's tone that he did not trust Ting, which is understandable as it was their first cooperation. For the customer, choosing a reliable China freight forwarder for this shipping from Shenzhen to Canada is crucial. For Ting, it was a significant opportunity that she cherished, aiming to fulfill Ravi's shipping needs successfully.

To alleviate Ravi's concerns, Ting first provided a detailed introduction to Hongmingda China freight forwarder and explained what Hongmingda Logistics could do for him. Through face-to-face video meetings, she showcased the company's corporate culture, office environment, promotional videos, photos, and the official website, giving Ravi a better understanding of Hongmingda Logistics.

Founded in 1998, Hongmingda China freight forwarder is not a small workshop. The company headquarters are in Shenzhen, China, with an 1800-square-meter Grade A office, accessible for video tours at any time.

Hongmingda China freight forwarder is also a vice president of 13 freight forwarding associations, including the Shenzhen Airlines Association, WCA, JC Trans, WIFFA, and OLO, among others. This places it in the top 1% of domestic qualified enterprises, with freight rates and shipping channel solutions superior to the competition.

Next, Ting thoroughly understood Ravi's shipping needs and customized a shipping from Shenzhen to Canada logistics plan, considering factors such as transit time, cost, and safety. For this shipment, Ravi opted for fast sea shipping.

The route provided by Hongmingda Logistics for this shipping from Shenzhen to Canada started from Yantian Port in China, crossing the Pacific Ocean, and arriving at Vancouver Port in Canada. This route offers two shipping schedules: a slow ship, which takes about a month and is cheaper, and a fast ship, with a transit time of 15-20 days but at a higher cost.

Lastly, Ting showed Ravi a positive review video from another Canadian customer, Tom. This convinced Ravi to entrust the shipping from Shenzhen to Canada to us. The goods arrived in Canada on April 28th, and Ravi was very satisfied with our service and delivery time. This successful cooperation earned Ting Ravi's trust, and he will seek Ting's quotes for future shipments from Shenzhen to Canada.

In this internet era, building trust between strangers without face-to-face interaction and identity verification is challenging. Ting's sincerity evidently moved Ravi.

Both in the real world and online, Hongmingda Logistics' strong capabilities are evident. Give us a try—Hongmingda China freight forwarder, a company with over 20 years of experience, won't disappear after just one order.

As a China freight forwarder with over 20 years of experience, Hongmingda Logistics cares more about its customers' needs than they do themselves. If you have shipping needs from Shenzhen to Canada We are confident you will be satisfied.

Shipping from Shenzhen to Felixstowe, UK: The Customer Nearly Walked Away After Hearing the Quote, but Eventually Came Back

At the beginning of this year, Chelsea, a sales representative at Hongmingda China freight forwarder, received an inquiry from a British customer named William. He needed to arrange shipping from Shenzhen to Felixstowe, UK, for 1X40HQ of home leisure wicker chairs and marble tables.

Chelsea provided William with detailed information on the process and timeline for shipping from Shenzhen to Felixstowe, UK. She also listed all the related costs, making sure that William understood the cost structure and calculation methods. However, the customer found the quote expensive and stopped responding. Chelsea was disappointed, feeling as though she had lost the client.

A week later, William contacted Chelsea without hesitation and asked her to arrange the shipment. Chelsea was pleasantly surprised; her previous efforts had paid off. During subsequent conversations, Chelsea learned that William had been initially attracted by the low prices offered by another logistics company, Logistics A. After communicating with them for some time, he realized their quote was unreliable with many hidden fees. William shared part of his conversation with Logistics A with Chelsea:

"These fees are charged by the government or other agencies, and we cannot avoid or reduce them. We can only pay these fees as required to ensure that the goods can pass through customs and other checkpoints smoothly."

"These fees are charged by our partners, and we cannot control or reduce them. We can only pay these fees as agreed in the contract to ensure the smooth transportation of the goods."

Logistics A's unclear quotation led William to decisively abandon them for this shipment from Shenzhen to Felixstowe, UK.

William had previously heard from friends that some logistics companies lure customers with low prices but increase the charges once transportation is arranged. To avoid such pitfalls, William returned to Hongmingda China freight forwarder, hoping we could handle the shipping from Shenzhen to Felixstowe, UK.

Chelsea, being very understanding of the customer's concerns, explained the various costs involved in the shipping process from Shenzhen to Felixstowe, UK, once again during their renewed cooperation. She also gave William a virtual tour of Hongmingda China freight forwarder's 1,800-square-meter Grade A office and the Shenzhen Yantian warehouse through an online face-to-face video.

During the shipping from Shenzhen to Felixstowe, UK, Hongmingda Logistics strictly adhered to the contract, ensuring the safe and timely arrival of the leisure tables and chairs. Additionally, they provided timely tracking and feedback services, allowing the customer to stay updated on the shipment’s progress. This professional and considerate service earned William's high trust and satisfaction with Hongmingda China freight forwarder.

Hongmingda China freight forwarder is an international logistics company with over 20 years of experience in Shenzhen. Transparent pricing without hidden fees is one of the reasons for Hongmingda's success, with 90% of its business coming from repeat customers. This trust from both old and new customers has helped Sunny Worldwide Logistics rank among the top hundred in three years, placing it in the top three in Shenzhen.