Hongmingda international freight forwarders in China assist American client with shipping valuable artwork, alleviating client concerns

In February 2023, Mike, a client from Washington, USA, purchased a batch of precious artwork in Shenzhen, China, intending to airship it from Shenzhen to Washington for an exhibition. He sought help from Ting, a sales representative at Hongmingda international freight forwarders in China, to handle the air shipment from Shenzhen to Washington. Due to the high value of the artwork, Mike was very concerned about its safety and the shipping process from Shenzhen to Washington.

Hongmingda international freight forwarders in China boast 26 years of experience in international logistics, offering comprehensive services for air shipping from Shenzhen to Washington. These services include document preparation, packaging protection, transportation arrangements, customs affairs, tracking, insurance, and destination services.

Mike, the American client, paid close attention to the transport of the artwork from Shenzhen to Washington. A crucial service provided by Hongmingda international freight forwarders in China during the transportation process was tracking and monitoring, ensuring that Mike could stay informed about the status and location of the shipment in real-time.

The meticulous and detailed work of Hongmingda international freight forwarders in China earned the client’s recognition.

Flight inquiry: Hongmingda international freight forwarders in China checked airline flight information to determine the departure and estimated arrival times for the artwork.

Warehouse system: Hongmingda international freight forwarders in China have a specially developed warehouse system. By entering the relevant waybill number or tracking number, real-time location and transportation status of the artwork from Shenzhen to Washington can be obtained.

Contacting the airline: Hongmingda international freight forwarders in China maintained contact with the airline to get the latest transportation information from Shenzhen to Washington. They could inquire about the cargo loading status, flight changes, delays, or cancellations, and promptly notify Mike, the client in Washington.

Tracking reports: Ting, a sales representative from Hongmingda international freight forwarders in China, regularly provided tracking reports to Mike. These reports included the artwork's location at any point during the air shipment from Shenzhen to Washington, estimated arrival time, transportation status, and any significant updates. These reports could be sent via email, phone, or online platform.

Through the use of their developed warehouse system, maintaining contact with the airline, and providing tracking reports, Hongmingda international freight forwarders in China ensured that Mike could timely understand the process of shipping the artwork from Shenzhen to Washington.

Mike, the client in Washington, successfully received the artwork and was very satisfied with the air shipment from Shenzhen to Washington. He later became a friendly partner with Hongmingda international freight forwarders in China, recognizing our professionalism as international freight forwarders in China.

Hongmingda international freight forwarders in China's Matson Express Service saves time for customers

Hongmingda international freight forwarders in China recently launched the Haiphong, Vietnam to LB, USA Matson express service and successfully completed the first booking. The client, a long-term partner from a Vietnamese agency, required express shipping, and we secured the first order at a very favorable price.

However, the booking process was extremely urgent. The Vietnamese client confirmed the need for space at around 4 pm on Friday, June 16th, and demanded the SO on the same day, or else his client would cancel the booking. Normally, it takes at least half a day to a full day to secure space, but as professional international freight forwarders in China, we were able to handle this challenge.

Upon hearing this, we immediately confirmed the accurate shipment information with the client and simultaneously coordinated with the agent regarding the space. By the time we received the BOOKING from the client, it was already 5 pm on Friday. We promptly sent the BOOKING to the shipping company and awaited their response.

Typically, after 5 pm, most shipping companies are off duty and unlikely to respond, regardless of the urgency. However, the customer service team at Matson Shanghai remained online, diligently communicating with Matson's Vietnam office to secure the space, updating us every 20 minutes about the status, which eased our concerns. Meanwhile, we kept in constant contact with the client, providing real-time updates to show our efforts in securing the space. This exemplifies our professional approach as international freight forwarders in China.

After receiving the BOOKING at 5 pm, we immediately emailed Matson Shanghai. The team at Matson Shanghai processed the space release in their system and required Vietnam's operations team to issue the documents for container release. This process involved some delay due to the back-and-forth emails and the fact that both Matson's Shanghai and Vietnam document departments were off duty. Unexpectedly, the document teams in both locations worked on their laptops from the subway to assist with the space release, ensuring it was done on the same day. By 7:30 pm Beijing time, we successfully secured the space, which was around 6:30 pm in Vietnam. This successful coordination between Hongmingda international freight forwarders in China and Matson Shanghai showcases our strong partnership.

We promptly sent the SO to the client and notified them by phone that we had secured the SO and sent it to their email. The client was very pleased and thanked us for our support, praising us as experienced international freight forwarders in China. The container was then smoothly loaded onto the planned feeder vessel from Haiphong to Shanghai on June 22nd. The main vessel departed Shanghai on June 29th and arrived in LB, USA on July 10th, with the client retrieving the container on July 11th. The entire journey took 19 days.