6 Best Issue Tracking Tools of 2020
Issue Tracking Tools
To fit appropriately in the fast-paced market, teams need to be organized and work around the efficient workflow. Some organizations deal with 1000s of issues from the customer side which becomes overwhelming at one point to record them manually. They need to look out for tools that can help them with the automation of the process and maintain proper records. Such tools aid the businesses to stay ahead from the customers’ demands and monitor activities that eliminate the complexity of the said job.
If we talk about the most fundamental tools for customer-support then issue tracking tools would be part of that list. These tools help to find, monitor, report, and track the issues. The entire team can easily monitor these issues and work around the metrics to take future decisions. These tools come up with an extensive list of features and index the issues based on their significance. Here is the list of best issue tracking tools in 2020 which one should consider if planning to opt for the tool.
Popular Issue Tracking Tools of 2020
This is the handpicked list of some phenomenal issue tracking tools which are highly appreciated by the masses for their ease regarding the usability and way these tools facilitate people to meet their quality assurance demands.
This issue tracking tool is the best alternative for you to automate all your testing-related tasks. Its functionalities are not limited to tracking issues but also provide features to ensure that your application turns out to be error-free. Its multiple integrations and flexible options to carry out the tasks adds more value to it. Also, its dynamic dashboards allow diverse formats to visually represent reports and reflect the changes in a readable format. This tool serves testers in an ideal way.
An app that assists to monitor the entire stack through a single dashboard. This tool performs in real-time and notifies the tester what is broken at which point. This lightweight tool is extremely simple and identifies errors in a matter of seconds. It debugs in real-time and any error rarely goes unnoticed. It gives confidence to the team to deploy the program at a fast pace as it assures error-free programs being developed. Integrate this tool with other platforms to multiply the functionalities and enjoy maximum productivity.
This bug tracking tool not only helps to identify errors but also maintains the complete history and can redirect you to the source instantly. Teams usually working on high-quality products use such tools as it allows you to collaborate, track, and update the tasks as per requirement.
This open-source bug tracking tool is a great example of simplicity and intelligence. Collaborate with the entire team as well as clients and customize it as per your requirements. It can be used with multiple databases to perform the tasks and has a set of other key features too:
- Email notifications
- Customization
- Access Controls
This works as project management as well as issue tracking tool and can track issues of mobile as well as web applications. The main edge this software gives is the ease of use and its value-added features. It allows you to create boards where users can conveniently create stories, plans sprints, or assign tasks. Testers can prioritize tasks as per requirements and also use this tool to discuss issues in detail.
This tool is a lot more than your regular issue tracking tool and allows the team to work in a collaborative environment to build code. This is highly suitable for DevOps as it is integrated with numerous features and functionalities. It comes up with services which can be used as per your need.
Conclusion
These tools help you to know your ecosystem in a better way and if a tester knows how to incorporate issue tracking tools to fulfill the testing requirements then they can surely add value to the software development lifecycle. It improves the overall efficiency of the whole system and allows the team to track bugs conveniently. At this point, no one should stick to primitive excel sheets instead look out for the tools which meet their business requirements. You have unlimited choices for bug tracking tools, most of them are commercial as well as affordable. Still, if you feel that initially you can’t pay then consider going for the trial version or lookout for open source issue tracking tools.
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