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How Quality Assurance Testing Is Essential for Ecommerce Industry?

by Kathie Murphy 8 months ago in artificial intelligence
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Ecommerce brands are multiplying in number nowadays. The demand for online shopping has given rise to many new ecommerce outlets, thus increasing the size of the industry and, of course, the market revenue.

How Quality Assurance Testing Is Essential for Ecommerce Industry?
Photo by John Schnobrich on Unsplash

Ecommerce brands are multiplying in number nowadays. The demand for online shopping has given rise to many new ecommerce outlets, thus increasing the size of the industry and, of course, the market revenue. If you check out the online market statistics, in 2020, over two billion buyers have gone for online shopping, which has surpassed the e-retail sales to USD 4.2 trillion worldwide. According to Statista, online retail sales will grow to 5.4 trillion USD by the year 2022. To grow the number of sales and to build high revenue, quality assurance software is deliberately used by ecommerce brands.

Ecommerce houses are literally steering their wheels towards achieving higher revenues and attaining multiple business goals. Thanks to the AI solutions like a live chatbot for website and, of course, the QA solutions for adding high competency in the ecommerce platforms.

You just can’t forget about the competition level while you are serving your ecommerce customers. As the industry keeps on growing, the customers are getting more and more options to look for. Hence, providing a high-quality platform is imperative to attract a large customer base. This is when QA testing is emphasized.

What is QA testing?

Quality assurance testing is a process that can evaluate the software solution for better performance, functionality, and efficiency of the system. This prevents errors and defects, delivering quality products to the customers based on their requirements and priorities. After all, quality is the most indispensable part of every product-based company. The better you retain the quality, the better you can retain your customers. This is when quality assurance software comes in.

What are the different strategies included in QA testing?

A proper QA testing process involves multiple stages. These include –

  • System testing
  • Security testing
  • Functional testing and non-functional testing
  • Compatibility testing
  • Acceptance testing
  • Exploratory testing
  • Usability testing
  • Integration testing

The ecommerce web pages that are thoroughly taken care of by the QA engineers are –

  • Shopping cart
  • Product details pages
  • Product listing pages
  • Recommended products
  • Checkout
  • Payments
  • Search result page
  • Filtering options
  • Categories

The global ecommerce industry is evolving every single day, and therefore to offer a better online shopping experience, quality assurance solutions are required while you go for the implementation of a live chatbot for website. Here’s how!

5 Ways how quality assurance testing is essential for ecommerce industry

1. Establish strong brand reputation: The ecommerce industry, as we all know, is growing hastily, making it hard for similar brands to flourish online. Beating competitors and establishing a robust brand reputation are the major concerns for every ecommerce brand. This is when a quality assurance software and its solution make a grand entry.

By evaluating the brand process, ecommerce products, and services, the software makes sure the ecommerce brand attains a good reputation online. It is natural to have issues with the products and customer support service. The better you deal with this, the better you can convince your customers. Therefore, driving in high reputation for the brand becomes more visible.

No other software solution can help seeking a high brand reputation online. Hence, choosing the best QA software is the only way to handle such sensitive cases.

2. Build customer satisfaction and engagement: Customers feel satisfied and love to stay engaged with the brand only when they find the products alluring and the services friendly. The quality assurance software identifies the risks associated with the products beforehand and helps the managers deliver quality products to the customers.

Best quality products drive in more potential leads and take no time to convert them into loyal customers. The best thing about this entire process is you can make your customers satisfied without making more effort. A happy customer will always bring in high revenue and brand recognition in the long run. QA acts as a catalyst, helping the brands to achieve all these in an efficient manner.

3. Offer device compatibility: QA ensures great compatibility across several devices and platforms. If you talk about the customers or even the brand employees, every individual uses different devices and platforms to shop online or perform any business operation. With a quality assurance testing strategy, you can make sure that the end-users' device or software are compatible enough to perform any desired function.

Remember, potential leads are generated from various sources. With smooth testing of the ecommerce applications, you can cultivate more potential clients across different devices and platforms.

4. Enhance security solutions: Every ecommerce platform should offer an enhanced security tone to ensure flexible yet effective payment and checkout options. No customer will arrive again if you fail to improve the security guidelines and framework. QA takes charge of these functions.

QA prevents the software from data breaching and data leakage. You just can’t allow fraudsters to peep into your ecommerce platform and hack all your customer data and confidential information. With quality assurance, you can make the platform safe and secure for the customers to share payment details, personal details, and other important data.

Besides evaluating the checkout platform and security panel, you should also pay more attention to sensitive software products. For example, the payroll processing software for accountants that you introduce into your ecommerce HR system also needs to be highly secured from you. Things are similar for every ecommerce segment.

5. Improve page loading time: Do you know you can lose your customer base if you entertain poor page loading time? This always happens. No customer prefers to stay long with a website that takes more than 10 seconds to load. Such inefficiencies lead to high bounce rates and low customer retention.

QA helps you to hold back your customers on the page for a long time. Measuring the web page performance notifies the developers about the glitches that are resisting the page to load on time. It identifies the bugs and eventually improves the page loading time. No doubt, quality assurance contributes a lot in improving the page ranking, thus assisting the brand in beating its competitors.

Final thoughts

Quality assurance is an essential segment of every business process. It enables the ecommerce brands to enhance their quality standards and seek the attention of a large audience based on this. Quality assurance software is thus very helpful in this scenario.

Just like you include payroll processing software for accountants, you should invest in QA testing software for better branding and performance. Don’t miss out on them to augment the quality of your ecommerce products.

artificial intelligence

About the author

Kathie Murphy

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