Future of VoIP with AI

Artificial intelligence (AI) and machine learning (ML) are the two most heard terms in the past few years. Earlier, AI used to sound like something unrealistic and can happen only in Sci-Fi movies, but AI experts have proven how realistic this magical technology is. Alexa, Google Assistant, Mini robots, etc. are becoming part of common life. People are living an enhanced life with AI driven tools.

One interesting thing related to artificial intelligence based technologies is that it not only gives the end products, but also helps in enhancing other technologies to build better technological products. AI has already empowered many technologies to build better products and win more customers with ease. VoIP is one of the technologies that can greatly be impacted by AI technologies and integrated solutions. There is much an amalgamation of artificial intelligence and VoIP can do.

What is VoIP?

If you are not already aware of VoIP, let me simplify it for you. VoIP is an acronym for Voice over Internet Protocol.

As the full form of VoIP suggests, it transmits the voice over internet protocol. In simple words, it is a telecommunication solution, but unlike PSTN (Public Switched Telephone Network), VoIP uses internet lines to transmit voice. Thus, way better and higher communication and collaboration features can be used with VoIP, unlike its counterpart traditional telephony system.

With time, many advancements and progressions took place in the VoIP industry. These advancements added more and better communication and collaboration features in the VoIP technologies and platforms to provide a richer communication experience. VoIP based communication is cheaper, which is the main reason it has become so popular among business users.

What is the future of VoIP with AI?

As we all understand, communication is the key, whether it is a professional life or personal life, VoIP is a major part of popular communication tools. Majorly, in businesses, VoIP based communication is very much in demand. Therefore, it is unlikely that artificial intelligence does not touch the most important aspect of any business or end user.

There is much AI technologies can do while amalgamated with VoIP. Let us share some of the most probable future predictions for VoIP with AI.

1. Add virtual assistants

Many VoIP solutions are used in businesses to provide post sales and pre-sales support to the customers such as call center solutions, IP PBX software, instant messaging (chat) software, etc. Right now, businesses use the best VoIP solutions and skilled agents to provide the required support to clients and prospective clients. Here comes VoIP with AI into the picture. AI can add chatbots, voice assistants, and other automated assistants into the VoIP software solutions. The AI amalgamated with the VoIP software can provide automated assistance to customers and prospective customers. The machine driven support can be way faster, better, and accurate in many cases. Moreover, the machine does not get tired as a human does. Therefore, even the 501st call will have the same voice energy as the 1st call attended by the voice assistant, chatbot, or similar VoIP solutions empowered with artificial intelligence had.

As the worth and accuracy of chatbots and voice assistants are already proven, in the nearer future, you are likely to see integrated chatbots or voice assistants in VoIP solutions.

2. Reduced latency

Latency is a major issue in many VoIP businesses and this can be eliminated or reduced by using artificial intelligence. AI can detect the issue in real time and choose an alternative to reduce latency. This will not only improve operation flow, but will also improve customer experience. All AI tools are extremely fast in taking action and making decisions. Therefore, latency issue detection and alternative selection will be way faster than a customer can realize it has happened. This can make everything swift and efficient, which defines the future of VoIP in business.

3. Reduced real time bugs

Similar to any software or hardware, bugs in the VoIP software and hardware are also common. There can be different reasons behind the bugs such as manufacturer’s fault, wrong configuration, etc. The AI with VoIP defines the future of VoIP here as well. The artificial intelligence based tools can be integrated into the VoIP software or VoIP hardware provisioning. The AI is capable of identifying incorrectly configured information in the VoIP device or a fault in the software. Not only this, but it can also work in removing that bug to make the VoIP system work on the utmost accuracy and efficiency. It can assure the highest quality of the VoIP software and hardware. This will not only improve customer satisfaction, but will also reduce support requests and workload on VoIP providers.

4. Select the most appropriate call routing rule

Many VoIP solutions offer multiple call routing rules such as a call center solution, a class 4 Softswitch solution, a class 5 Softswitch solution, an IP PBX software system, etc. All of these VoIP solutions offer different call routing rules. Usually, there are some algorithms configured into these VoIP solutions. In the future, artificial intelligence will make a selection of the right call routing rule more dynamically and in real time. This will help businesses in improving the quality of service.

5. Suggest the VoIP add-ons

Smart VoIP software solutions have introduced the concept of add-ons in the VoIP industry. A business that uses a smart VoIP solution will not only get a core solution, but will also get access to multiple VoIP add-ons. These VoIP add-ons can be a comprehensive VoIP solution or just an added functionality for an existing VoIP system. Businesses can use any of the available add-ons at their fingertips. All businesses might not need to use all available add-ons. Therefore, businesses end up using the core VoIP solution or some add-ons selected out of curiosity or on vendor or community recommendation. However, the right approach is selecting the right add-ons. The AI can become a recommendation engine to make a smart VoIP solution even smarter. This can define the future of the smart VoIP solution, too.