Cancelled

"Good morning, this is Jasmine, thank you for calling, how may I help you?"

"Yes, hello! I am calling to cancel my subscription, please."

"Sure, I can help you with that...can I put you on hold for just one moment."

"Yeah, I guess, sure."

"Thank you for holding, this is Mary, who do I have the pleasure speaking with today?"

"Sure, this is Kelli."

Hi, Kelli. How are you today?

"Hi, I'm fine, thank you."

"Okay, Kelli, again, this is Mary, what can I help you with today?"

"I was just wanting to cancel my subscription, please."

Oh, okay, I need to get you to someone in our subscription department, can you please hold?"

"uh, yeah..."

"Thank you, one moment."

"Good morning, this is April, who do I have the pleasure of speaking with today?"

"Kelli..."

"Oh, hello Kelli, what are you calling about today?"

"April, I am calling to cancel my subscription, PLEASE."

"Oh, is there a problem with your subscription, Kelli?"

"No, I just would like to cancel it, please."

"No problem, I just have a few questions to ask you, do you have a few moments?"

"Yeah, go ahead."

"Great, thank you. I need to move to our cancellation department, hold one second."

"Hello, am I speaking to Kelli?"

"Yes, this is Kelli."

"Hi Kelli, this is Matt, how are you doing today?"

"I'm fine Matt, just want to get this subscription cancelled, please."

"Sure, sure, no problem at all. I have a few follow up questions for you, are you ready?"

"Is that one of the questions?"

What? No, I just wanted you to be clear on what we were doing. Okay, here we go. Question 1, on a scale of one to ten, one being the least likely and ten being, definitely, how would you rate your service with us?"

"five."

"Oh, five. Is there a reason it is in the middle?"

"No, it wasn't great and it wasn't terrible, so five."

"Okay, not great, not terrible, five. Gotcha. Okay, question two. If we could adjust your rate, would you be willing to keep your subscription with us?"

"No, it has nothing to do with your service, I just want to cancel it."

"Oh, so our service is not in question?"

"No, I just don't use it enough to keep it."

"Okay, so you like our service?"

"Yeah, your service was fine, I just don't need it."

Okay, so our service was fine and you don't have a problem with us, great.Okay, then hold on and I will get you to our help service."

"No, Matt, I don't need help, I need to cancel!"

"Okay, one moment, please."

"@!#%"

"Hello, this is Cody, how may I help you?"

"Hey, Cody, I am just trying to cancel my subscription and I've been transferred several times. Can you just please help me with this?"

"Yes, I'm sure I will be able to help you, who do I have the pleasure speaking with today?"

"My name is Kelli, Cody. Can I PLEASE just get this cancelled?"

"Oh, you want to cancel? This is the help desk, Let me get you to someone in our cancellation department."

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