What Does a Salesforce Admin Course Include?

The Salesforce Admin Certification is a highly salable credential that authenticates the skills and knowledge of professionals in managing and customizing the Salesforce Platform. As the business landscape continues to develop, the demand for skilled Salesforce administrators remains robust, making this certification a valuable asset for career advancement. The Salesforce Admin Certification Guide 2024 is designed to offer a comprehensive overview of the topics and skills needed to pass the certification exam successfully, ensuring candidates are well-prepared to showcase their expertise in Salesforce administration.

The blog will cover the important areas of the Salesforce Admin Certification, comprising organization setup, user management, and security. Moreover, with in depth explanations and practical insights, this guide aims to equip candidates with the knowledge required to tackle the exam efficiently. Whether you are a fresher or seeking to deepen your understanding of its administrative capabilities, this guide will serve as a valuable resource to help you achieve your desired certification and excel in your dream role as a salesforce administrator.

Salesforce Admin Certification Training Online

There are 15 chapters included into a Salesforce admin course that you should know about:

Chapter 1 - Cloud Computing

It is usually not considered as a part of Salesforce administration but to get a better understanding of how Salesforce is working at the main level. Being a Salesforce professional you should understand cloud computing service models and virtualization and time sharing architecture through these free Salesforce tutorials.

Chapter 2 - Salesforce.com & CRM Basics

Salesforce is a cloud-based CRM platform that offers tools for managing customer relationships in areas such as Sales, marketing, and support. The module includes information about how CRM is a technology-driven strategy that automates and organizes customer interactions across sales, marketing, and support processes.

Chapter 3 - Salesforce Platform & Environments

Salesforce Platform is a Platform-as-a-Service (PaaS) product which is usually known as Force.com that is designed to clarify the development and deployment of cloud-based applications and websites. Developers can create applications and websites through the cloud IDE and utilize them quickly to Salesforce.com timeshare servers.

Chapter 4 - Data Modelling

Salesforce Data Modelling creates a data structure with custom objects, variables, and connections for precise and effective data analysis. This process is assisted by tools like schema builder and object manager, which are important for effective administration.

Chapter 5 - UI Customization

Salesforce UI customization includes altering the interface for business requirements, including page layouts, buttons, and appearance utilizing lightning experience. This enhances productivity and user experience by streamlining workflows and decreasing manual data entry. Proper customization is important for successful implementation.

Chapter 6 - Data Management

Salesforce data management includes creating, importing, maintaining data while ensuring quality, duplicacy, backup, and recovery with regulations. Salesforce admin course online offers Data loader and Data Import Wizard for this. Moreover, successful data management is important for successful Salesforce implementation.

Chapter 7 - Data Security

Salesforce data security includes protecting sensitive data from prohibited access, modification, or deletion. Salesforce offers features like two-factor authentication and role-based access control. Moreover, proper data security is important for maintaining data integrity and customer trust.

Chapter 8 - Queue

Salesforce Queues are usually the groups that enable various users to collaborate on shared records or cases that are based on criteria like ownership or location. They enhance efficiency in handling customer doubts and workload sharing, automate business processes and assign workload sharing, automate business processes and assign work to specific teams. Moreover, the successful use of queues can enhance productivity and customer satisfaction.

Chapter 9 - Process Automation

It includes details related to the process or task which usually means to automate for your business. In other words, multiple common tasks such as emails and the flow of data between different bodies, if we want automation we can utilize Lightning Flows, the process builder.

Chapter 10 - Reports and Dashboards

It offers customized data analysis and visualization, offering filtered, grouped, and summarized views on data, as well as visual representations of real-time business performance. Reports and Dashboards can be shared and scheduled for delivery that can be accessed on multiple devices, and can improve data-driven decision making, and performance enhancement. You can study all these things while registering yourself for the Online Salesforce admin Certification Course.

Chapter 11 - Sales Cloud

It is a cloud based application that is designed to help your salespeople sell efficiently and instantly by centralizing customer information, logging their interactions with your firm, and automating multiple tasks at a time.

Chapter 12 - Service Application

In this the service cloud allows organizations to run and enhance their customer service using accounts, contacts, cases, and solutions. It is developed to help and support past, present, and future customer service requests to help organizations retain their existing customers.

Chapter 13 - MVC Architecture

MVC means Model-View-Controller which is a software architectural pattern that is commonly used for developing user interfaces that divide the related program logic into three interconnected elements successfully.

Chapter 14 - Activity Management

It includes multiple tasks, events, and calendars. With Salesforce, it helps you to track multiple tasks and meetings together in a list and report to easily prioritize your time and manage your time efficiently.

Chapter 15 - Miscellaneous

There are multiple tools including mass deletes, and mass transfers, which will be covered in this module covering the entire salesforce admin course at Quantoknack Training.

Quantoknack Training offers multiple courses including Salesforce Admin Certification Course online. You can easily register yourself by visiting the official website.