The Best SMS App in Salesforce for Convenience and Scale

SMSes have become the most popular way for businesses to talk to the user base. When it comes to choosing the best SMS app in Salesforce, it would need to be a texting app that fits all your requirements and makes it ideal for your vertical.

Too specific, and it won’t apply to your vertical. Too general, and it won't be productive enough. The balance is an app that gives you all you need to easily customize and specialize as much as you want, without baking-in any rigidity.

The most important building blocks worth mentioning are scalable texting, multi-channel support, and no-code automation. Conveniently, the best SMS app for Salesforce can add more convenience to users, save time, money, and effort.

360 SMS is a top-ranked Salesforce SMS app with out-of-the-box features that add value to your business processes. The app lets its users perform scalable Messaging Ops at ease and without investing too heavily.

Send Bulk Messages from Salesforce Reports without Salesforce Governor Limits on Audience Size

Bulk sending of SMSes can pose new challenges in front of users when reaching out to millions of users in a dedicated time. To accommodate such business use-cases, 360 SMS has bulk texting from Reports. It helps with prompt scalable texting besides cutting back on employee effort by enabling them to send text messages to millions in one go. So rather than hunting for a dedicated Salesforce bulk SMS app separately, users can rely on the 360 SMS app for all their texting needs, including bulk texting. When businesses want to target smaller business segments, they can send bulk messages to up to 2k contacts using List Views and Campaigns. On the contrary, bulk SMS from Report is relied on for targeting a larger segment of the audiences. Through this, you can send SMS to millions in one go, without any governor limits on audience size.

More importantly, bulk texting isn’t limited to just SMS. You could extend it to MMS, Whatsapp, and Voicemails to target audiences over their preferred channel.

Let Agents Run Surveys Single-Handedly

Automation is another way that helps to speed up business workflows. For easy large-scale data-capturing, iText in 360 SMS is an easy-to-use solution that helps even non-coders automate conversations. With DIY-configurable conversation trees, it’s child's play to design a series of automated questions-answers sequences based on keyword-processing and responses. Even more, users can employ iText to conduct Surveys, Live Voting, and Polls. They could use this to connect with the audience and garner opinions for planning value-addition.

Easily Manage Large-Scale Conversations

Mismanaged conversations can silently cost you opportunities. But 360 Conversation Manager helps you plug such leakages by enabling you to manage conversations from a single window pane. It even lets you filter List Views by keyword responses, and reply to the filtered Lists in bulk. To steer several conversations next-step concurrently, depending on text responses received. You could even export these lists to PDFs or Excels. Besides, the Conversation Manager helps with in-line editing of records. So, it allows you to edit and update Salesforce records without navigating to the record page.

360 SMS Capabilities for your Business

Being a no-code, Salesforce-native app, the 360 SMS app works seamlessly and supports easy DIY automation. Though it is a full-fledged app packed with a host of innovative features, it’s still highly customizable to meet more specific business requirements. It comes with six pre-integrated channels that help you scale even further and target audiences where they already are without incurring an extra cost. The sheer competence to distill weeks of work into hours is what marks 360 SMS as the best SMS app for Salesforce users.

For more details Visit: https://360smsapp.com/