QuickBooks Error 9999 – A Step-by-Step Troubleshooting Guide

With a massive presence in the accounting world for so many years, QuickBooks has now become the first choice of thousands of businesses throughout the world. With the help of the QuickBooks application, businesses can efficiently handle all their day-to-day accounting and bookkeeping activities which ultimately help them in ensuring a healthy financial state. However, just like with other accounting applications, QuickBooks is not entirely immune to a number of errors and bugs. In recent days, many users started getting QuickBooks error 9999 while trying to download the latest bank transactions in QuickBooks Online. The error code pops up on the computer screen with an error message, stating, “Sorry, we can’t update your account. Please try updating later.” Error 9999 falls under the category of script errors that usually occur when the connection between the financial institution and the QuickBooks application gets interrupted. Considering the complex nature of such script errors, we have come up with this post to provide you with a step-by-step guide on how to resolve QuickBooks error 9999 quickly.

Hopefully, after reading this post until the end, you will be able to get rid of QuickBooks error 9999. In case you are looking for instant troubleshooting assistance, feel free to get in touch with our QuickBooks support team by dialing the toll-free number (844-888-4666).

What are the reasons that often prompt QuickBooks Banking Error 9999?

QuickBooks banking error 9999 often gets triggered when there are some connectivity issues between the financial institution and the QuickBooks Online application. Below-down we have mentioned all the possible reasons that can interrupt the connection:

• Intuit has recently updated all the connections to financial institutions to improve the functionality of banking services in QuickBooks. There is a possibility that the connection between your bank and the QuickBooks Online application is still outdated and requires an update.
• The Internet Explorer web browser is not able to load QuickBooks Online because of stored cache and history.

What should be done to overcome QuickBooks Error 9999?

Solution 1) Manually update your bank to refresh the connection between QuickBooks and the financial institution

• At first, sign to the QuickBooks online application.
• Select the Banking tab from the left panel.
• Click on the blue tile at the top for the bank account you want to update (Checking, Savings, or Mastercard, etc.)
• If prompted, follow the on-screen instructions to verify the authentic information.
• At last, hit the Update button.

Solution 2) Clear the web browser’s cache files

For the Google Chrome web browser

• Open the Google Chrome web browser on the computer.
• Type chrome://settings/clearBrowserData in the search bar and press the Enter key on the keyboard.
• On the Clear browsing data window, checkmark the Cached images and files checkbox.
• At last, click on the Clear data button.

For the Internet Explorer web browser

• Open the Internet Explorer web browser and then press Ctrl + Shift + Delete keys simultaneously on the keyboard.
• On the Delete Browsing History window, checkmark the Temporary Internet files and website files checkbox.
• At last, hit the Delete button.

Solution 3) Re-establish the bank account in the QuickBooks online application

• At first, sign in to the QuickBooks online application.
• Choose the Banking tab from the left panel.
• Click on the blue tile at the top for the bank account you want to re-establish.
• Now, click on the Pencil icon (edit option) on the selected bank account tab.
• On the Account window, checkmark the Disconnect this account on the save checkbox.
• At last, hit the Save and Close button.
• Again, select the Banking tab from the left panel.
• Click on the Add Account option (located at the upper-right corner of the screen).
• Now, paste the URL of the bank’s website in the search field.
• Under results, click on the bank.
• Type bank account login credentials such as username and password.
• At last, click on the Connect button.

Solution 4) Manually upload the latest bank transactions to the QuickBooks online application

Step 1) Download transaction from the bank’s website:

• At first, sign in to the bank account’s website.
• Download CSV files of the transactions by following the bank’s on-screen instructions.
• Save the downloaded file of bank transactions somewhere on the system you can quickly find.

Step 2) Upload downloaded transactions in QuickBooks Online:

• At first, sign in to the QuickBooks online application.
• Select the Banking tab from the left panel.
• Click on the blue tile at the top for the bank account you want to upload the transactions into.
• Hit the Link account drop-down menu and then choose the Upload from file option.
• Use the Browse option to look for the file containing downloaded transactions and select it.
• Hit the Next button.
• To match the columns on the file with the correct folder in QuickBooks, do as per the steps you see on the screen.
• Hit the Next button.
• Choose the transactions you want to import and then click on the Next button.
• Click on the Yes option.
• At last, hit the Let’s go button to finish uploading bank transactions to the QuickBooks online application.

Conclusion:

It is understandable that encountering QuickBooks error 9999 in online banking is quite annoying, and might hinder the entire business workflow. If you are still unable to download the latest bank transactions in QuickBooks online even after implementing the aforementioned troubleshooting steps resolving QuickBooks error 9999, then we suggest you to get in touch with our QuickBooks error experts at (844-888-4666) and get the error resolved immediately.