How does NLP play an important role in whatsapp chatbots?

Presently, WhatsApp messaging app has greater than1.5 billion chatters in over 180 countries, which makes this app “ The most popular messaging app” in the world. As per the WhatsApp statistics 2020, nearly 65 Billion texts, images and documents are transmitted per day on WhatsApp. With the launch of WhatsApp Business API, it also turned popular among businesses. Generally, many companies are connecting with their customers and clients through WhatsApp. Security and easy to use the functionality of this platform performed a vital task in attracting a wide range of fans of all age groups, which makes it more perfect for business.

As technology grows exponentially, AI whatsapp chatbot becomes an important part of our day-to-day life. Most businesses are taking up AI whatsapp chatbots to get their client communication and automate their internal operations. With the growth of messaging platforms such as WhatsApp and Facebook, whatsapp chatbots are now the centre of business messaging and communication. This trend-making fall of the eyes on WhatsApp chatbots. A WhatsApp chatbot empowers your business to deliver instant messaging support to your client issues and engage them with your brand. It saves your time, and cash, and gives our business a digital changeover to be in a trend.

As chatbots have come widespread in business communication over the past years, scripted or predefined chatbots are doing well. Still, AI whatsapp chatbots are far more powerful than just bombarding performed answers. Natural Language Processing (NLP) adds a humanistic touch to the session messages with AI whatsapp chatbots. NLP allows the chatbot to decide on meaningful answers to the clients’ queries. With NLP we can train whatsapp chatbots with multiple dealings and responses. Using NLP in whatsapp chatbots gives it a wider reach and engagement to the followership, which is worth using.

With the trend of WhatsApp messenger and messaging chatbots, intelligent WhatsApp chatbots for business can be the most useful tool to engage clients. NLP plays a vital position in WhatsApp chatbots too. From assigning applicable answers to the query asked by clients and users, to creating the right response related on prior conversations and contextual analysis. NLP might not be part of every chatbot, but if you need a perfect WhatsApp bot to work out your client’s queries no matter how they categorize, NLP is vital. Without NLP, the WhatsApp chatbot is completely inconvenient as the client needs to categorize the exact option which they want to take.

Businesses are creating WhatsApp chatbots for multiple purposes like

Serving24/7 client service

Handling constantly asked queries

Retail products

shooting out offers

In cases like this, Without NLP,pre-defined answers can’t satisfy your users’ trip and you can’t serve your clients a rich user experience in terms of interpretations, and satisfying support. A bot can get a significant quantity of queries every day. Each and every query and requirement will be unique and written in a manner that your general whatsapp chatbot might not be able to understand. Not being capable of answering these questions can affect your brand value. NLP combined WhatsApp bot can serve a remarkable experience and make them more identical. With the integration of NLP, your whatsapp chatbots can

Answer complicated queries,

transmit offers and notices,

Book meetings,

Handover chat to agents,

Get Sentiment analysis,

Handle FAQs,

dig out the clients’ expectations and reply according to that, etc.

NLP has great advantages and benefits when it comes to delivering great client service. Using NLP bases WhatsApp bot in your business can help you engage the proper followership and generate a great brand value. Askeva has times of experience creating whatsapp based chatbots for all kinds of industries. Develop an NLP base WhatsApp chatbot for your business and deliver a smart service to your targeted followership to grow your business. You can reach us at [email protected] or visit our website www.askeva.in for further information related to whatsapp chatbots and advanced technologies like NLP, AI, and ML.