Four paths of Digital Transformation of small and medium-sized Enterprises empowered by artificial Intelligence.

Today, the world is entering a period of economic development dominated by the information industry, and the global economy is undergoing a transition from a traditional industrial economy to a digital economy.

Under the influence of the epidemic situation of COVID-19 and the complex changes in the economic environment at home and abroad, small and medium-sized enterprises in China are generally faced with problems such as rising factor costs, insufficient momentum for innovation and development, and intensified market competition at home and abroad. speeding up the digital transformation has become a "must-choose" topic for small and medium-sized enterprises to achieve high-quality development.

Artificial intelligence technology (AI) is an important means and tool for the digital transformation of small and medium-sized enterprises, which can change the business environment, relax operating conditions, improve productivity and reshape the development pattern of small and medium-sized enterprises.

However, at present, small and medium-sized enterprises from managers to ordinary employees often do not have sufficient understanding of artificial intelligence, do not know how to apply AI technology, lack of motivation to apply artificial intelligence.

Therefore, there is an urgent need to clarify the main path of digital transformation of small and medium-sized enterprises empowered by artificial intelligence, as well as the main scenarios of AI technology application.

The author believes that artificial intelligence technology will accelerate the process of digital transformation of small and medium-sized enterprises through four paths: industrial upgrading, management reform, process reengineering and environmental optimization.

Path 1: artificial intelligence changes the business practices of enterprises in the industry and promotes innovation in related industries.

Artificial intelligence technology can promote the upgrading of industrial structure, give birth to new business, new models and new technologies, change the business practices of enterprises, and help retail, transportation, tourism, pharmaceutical and other industries to open a new era of development.

Under the pressure of COVID-19 's epidemic situation, more enterprises have carried out precision marketing, telemedicine and other services, exploring the application and practice path of artificial intelligence with strong operability and high degree of replication for small and medium-sized enterprises.

For example, in the healthcare service industry, the use of high-resolution medical imaging, smart applications, and Internet of things devices can provide more personalized health care services and accurate medical prescriptions, thus reducing care costs, delayed diagnosis and error risks for small and medium-sized enterprises, and improving service quality.

Path 2: artificial intelligence changes the mode of production of small and medium-sized enterprises and improves management efficiency.

Path 3: artificial intelligence optimizes business processes and changes the process of value creation.

Artificial intelligence can affect many links of the business process of small and medium-sized enterprises. by analyzing the accumulation of existing data and knowledge, it is helpful to find new business value points, business processes or customer demands. data flow drives technology flow, material flow, capital flow and talent flow, changes cost structure and value creation process, and promotes enterprise business innovation and model change.

Marketing, supply chain management and production process are the most influential business links of artificial intelligence, and prediction and quality control are the main aspects of the application of artificial intelligence technology.

For example, for human resources management business processes, the use of artificial intelligence technology can differentiate the management of working conditions, wages, benefits or responsibilities, which is helpful to attract better employees to enter the enterprise.

Path 4: accelerate the integration of artificial intelligence in all fields of social economy and improve the experience of enterprise government service.

Artificial intelligence can improve the business environment of small and medium-sized enterprises. The application of AI technology in the field of e-government and public service not only enhances the scientific nature of government decision-making, but also improves the initiative and pertinence of service, and effectively alleviates the problems of "difficult, slow and complicated".

For example, machine learning can improve the efficiency of public administration, courts and tax authorities and reduce cumbersome procedures; natural language processing and text mining capabilities can make case review more effective and cheap, reduce the internal resources used by small and medium-sized enterprises to resolve business disputes; neural network technology can analyze credit report data, reduce default risk and loan costs, and enhance the availability of financing from credit institutions for small and medium-sized enterprises.

The use of artificial intelligence and "personnel analysis" in the workplace can be based on employee performance evaluation, recruitment and dismissal decisions, etc.

In order to accelerate the popularization and application of artificial intelligence technology in small and medium-sized enterprises, we should start from the following three aspects:

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Relieve the financial pressure of intelligent upgrading of enterprises.

Commercial banks and other level financial institutions should be encouraged to increase credit support for the intelligent upgrading of small and medium-sized enterprises, innovate intelligent transformation financial products, explore new financing services such as "digital loans", and provide loan discounts and tax credits for the intelligent transformation of enterprises.

We will promote the establishment of a pool of funds for the intelligent transformation of small and medium-sized enterprises, and subsidize the use of telecommuting and information technology solutions for small and medium-sized enterprises.

We will issue a rolling plan for the technological transformation and upgrading of industrial enterprises and support the technological transformation of artificial intelligence in small and medium-sized enterprises.

Improve the data management level of small and medium-sized enterprises.

Guide small and medium-sized enterprises to establish a data-driven culture from data collection and management to protection and analysis, embed data decisions into business processes, and improve digital risk management.

We will fully implement the data Security Law and the Network Security Law, strengthen the protection of key core technologies, improve the supervision of data flow for listed enterprises, and prevent hidden dangers of data security.

Rely on the industrial Internet platform to build a training base for artificial intelligence talents of small and medium-sized enterprises, retrain managers and employees of small and medium-sized enterprises, and enhance their understanding of the economic benefits of artificial intelligence, transformation conditions and risk management.

We will improve the system for the introduction of innovative talents in small and medium-sized enterprises, improve the service mechanism and supporting measures for the introduction of talents, and encourage small and medium-sized enterprises to vigorously introduce high-level professionals.

We will speed up the construction of digital infrastructure and promote the large-scale deployment of new networks such as 5G, gigabit optical networks, and the Internet of things.

Improve the service supply capacity of intelligent transformation.

Guided by platforms and alliances, it brings together all kinds of scientific research institutes, digital service providers, industry associations and other institutions with service willingness and ability to provide public services such as planning consultation, technical guidance and application promotion for enterprises.

Relying on the needs of third-party consulting institutions around the strategy, path and strategy of intelligent transformation of small and medium-sized enterprises, issue a roadmap and development guidelines for the intelligent transformation of small and medium-sized enterprises.

Explore the development of digital services in core business links, platform data intelligent analysis services and other services to enhance the implementation ability of personalized customization of intelligent transformation programs.

Cultivate a number of intelligent transformation benchmark enterprises in different industries, organize and release a number of typical experiences and cases, play an exemplary and leading role, and accelerate the promotion of the whole industry.