AI-Powered Chatbots Can Improve your Consumer Experience: Find Out the Ways

According to a survey report of 2018, about 95% of customers trust AI-powered chatbots can result in improved customer service. While businesses can’t run 24x7, chatbots can still engage with customers and answer their common queries. It has helped many businesses in elevating their customer support services and continuing to improve more in the future.

If you are investing in mobile app development, the integration of AI-powered chatbots can bring more value to your app. It can be used for automating customer interactions as they can ask queries, provide suggestions, or register complaints using chatbots. It can also help consumers select a product depending on the preference.

In the area of mobile app development, chatbots have a lot to do. Recent times have seen significant changes in the use of chatbots as they are improved to interact more humanly with users. Artificial intelligence helps create chatbots that can understand human behavior better and provide better responses.

If you are still puzzled about how app developers use chatbots to improve their customer support services, here look at these points.

How AI-Powered Chatbots Help Improve Your App’s Consumer Experience?

1. Reduced wait time

At times, there can be multiple customers trying to reach out to customer support for their various concerns. However, handling all of them at once could get daunting and customers may have to wait longer in queues to chat or talk to the customer care executive. However, integrating chatbots at the time of mobile app development can help businesses sufficiently. Chatbots can handle answering simple questions and communicating unless a human executive is available to communicate.

2. 24x7 consumer support

Every business has specific working hours and employees don’t work beyond that. So, it becomes quite challenging for a business to provide round-the-clock support to customers. However, if app developers create apps with automated AI-powered chatbots, this problem can be easily resolved. It also ensures improved consumer satisfaction as they can seek necessary assistance any time of the day.

3. Cost-effective

In addition to hiring an app development company for creating powerful mobile apps, businesses have to invest in multiple other things like marketing, customer support operations, etc. Including chatbots at the time of mobile app development can help businesses reduce the operation cost sufficiently. As per reports, businesses can save about 30% on the operational cost as charges for customer service is significantly reduced.

4. Improved experience

Humans interact with their common sense and based on the information available to them. However, accessing that information and then communicating with the consumer is a bit time-consuming. In the case of AI-powered chatbots, customers can expect results in a few seconds or milliseconds without having to wait.

Moreover, you can ask your app development company to make use of powerful chatbots that can relate to the customer experiences and provide them with intuitive responses.

5. Reduced language barrier

Using chatbots during mobile app development has helped businesses significantly. One such important use is that it helps remove language barriers in providing support. If your business provides products and services across the world and people from different origins are trying to use it, providing multilingual support becomes utmost necessary.

Investing in customer services for multilingual support might be more expensive than you think. Instead, you can ask app developers to include the feature of multilingual support in the chatbots. An app development company can easily help you in this venture.

6. Personalize forms and user experience

At the time of mobile app development, you may create contact forms or other forms to collect user data so that you can provide them with a better experience. However, it becomes monotonous for users to fill up forms and they may end up not signing up for it.

To evade such situations, app developers make use of AI-powered chatbots. It is a rather interactive way of communicating with the consumer while collecting important information.

Mentioned above are a few methods that show chatbots are important for improving customer support and user satisfaction. Businesses can make use of it effectively while developing their mobile application.

Nevertheless, an app development company can help you better in this pursuit. You can contact Auxesis Infotech in such circumstances as they excel in developing robust and futuristic mobile apps that incorporate the use of chatbots in reinvented ways.