Best Practices For Your Internal Communication Strategy

A well-designed intranet may be a very useful tool for promoting effective workplace communication and boosting employee engagement. To get the most out of your intranet, it's crucial to understand two things for using intranet as a communication tool: your objectives and how your intranet can assist you in accomplishing them. Once these have been discovered, you will be well on your way to intranet success for the best practices in outage communication.

One of the primaries aims of many businesses' intranets is to enhance internal communication. Intranets began as basic bulletin boards with document-sharing capabilities. Modern intranets, particularly those built on the SharePoint platform, provide an infinite number of options.

The following are the best practices in outage communication that businesses may increase internal communication through the usage of their intranets.

Create a Social Experience

Social networks such as Facebook are popular for a single reason: they provide a very effective and straightforward method of communication. Numerous businesses are increasingly utilizing social media's potential by establishing a sociable, engaging atmosphere on their corporate intranet. As with Facebook, a social intranet enables simple information sharing between individuals, teams, and departments, or across the whole organization. Indeed, several businesses have abandoned internal email in favor of a social, collaborative intranet.

Make use of a wiki

Wikipedia is much more than a website. It is a paradigm for structuring and intuitively storing knowledge. A Wiki's strength is that anybody may update the information, which means that it can always be kept current (with robust change tracking to ensure that all edits are accurate). This is a very effective method of disseminating information throughout the company and collaborating within teams, ensuring that everyone has access to the most up-to-date information at all times.

Facilitate communication in several directions

Historically, knowledge has always flowed downward in a hierarchical structure. Employees seldom have the opportunity to engage C-Suite leaders in dialogue, and as a result, a great deal of useful feedback has been lost. However, using intranet as a communication tool with a high user engagement rate addresses this by allowing workers to comment on content published by other members of the business. This is an excellent method to foster dialogue and ensure that staff feels heard.

Include Real-Time Statistics and Success Metrics

In any firm, the most critical question is "how are we doing?" Frequently, this question is only addressed quarterly or even annually. using intranet as a communication tool enables firms to make current company information, such as sales numbers and client comments, accessible to all employees. This may be accomplished in a variety of ways, including as part of a user dashboard, which allows users to see at a glance how their department and organization are performing.

Make Yourself Mobile

Previously, the corporate intranet was only accessible via a work PC. However, hardly everyone works from a desktop computer in the workplace these days. They must have remote access to the intranet and may even be able to see it on a smartphone or tablet. Employers will face growing pressure to provide this type of mobile support, particularly if the intranet incorporates critical self-service capabilities. If your intranet does not enable secure mobile device access, it may be time to modernize.

Ineffective communication may have disastrous consequences for enterprises. Without efficient workplace communication, organizations suffer from decreased productivity, employee disengagement, and project failures at an alarming rate. A user-friendly intranet is a fantastic tool for increasing staff engagement and communication. Additionally, it will enhance a corporate culture by enabling employees to get the information they need, when they need it, and in the manner that is most convenient for them.

Forums & Discussion Boards

Internal communications are not only about disseminating information; they may also be about developing opportunities for employees to cooperate, which forums facilitate. Rather than being the focal point for everything, a successful communicator also provides alternative routes for individuals to communicate with the appropriate person.

An unlimited interchange of ideas is ideal for teams collaborating across departments and cities. Forums can be integrated into an intranet or function as standalone areas dedicated to cooperation.

Internal communications are not always about transferring information down the chain. Rather than that, it might be about promoting opportunities for people to cooperate.

Forums assist in precisely accomplishing that. Rather than serving as the one point of contact for everything, a good communicator also enables alternate routes for workers to reach the appropriate individual.

Wherever your workers work, whether at a desk, at a factory, or on the road, one thing is certain: human attention is a limited resource. Because screens are ubiquitous, you must assist your staff in maintaining their focus on the task at hand and it’s one of the best practices in outage communication.