Why Salesforce Managed Services Are a Profitable Investment For Your Organization?

The global managed services market is poised to hit USD 274 billion mark in 2026 with an anticipated 11 percent CAGR — showing increasing reliance of organizations on outsourced services. The trend is more or less similar in the SaaS segment with Salesforce being the most preferred choice of organizations for outsourcing services.

Salesforce Managed Services as the name suggests is the external support required for the systematic functioning of Salesforce. Under this, the CRM is administered/maintained by remote professionals who work as an extension to your in-house team. These experts take real-time cognizance of issues and work proactively to ensure the system remains properly upgraded and error-free.

There are various services one can avail themselves of under this model including consulting, administration, development, maintenance, and training. By availing of these services from a development partner, firms can overcome high operational costs of in-house resources which can be used in expanding business footprints.

To maintain the Salesforce system at affordable costs, managed services are the way forward. Here are a few key points on why it is the most return-oriented model for Salesforce administration/development:

1. Cost Reduction and Optimization

Firms have to go through extensive filtration/interviewing to hire a Salesforce professional. Even if they hire the right expert, they still have to think about additional retaining costs which prevent them from expanding business footprints. To overcome high resource management costs, Salesforce Managed Services is the key for small-medium businesses. With managed services, organizations can hire experts for a fixed period. These professionals can be paid hourly and billed month/quarterly as per the agreement. Since costs are predictable and regular, firms can be better at budget management.

2. Proactive Innovation In The CRM

In-house experts are involved in numerous day-to-day administration activities, leaving less scope for innovation. To enhance CRM with changing business requirements, organizations require consultants who have deep platform knowledge and can suggest suitable opportunities for innovation. Salesforce Managed Services solves this as it allows you to hire consultants, administrators, and tech architects on demand. Since these professionals have deep knowledge of the platform, they can diagnose problems and make proactive innovations in a quick timeframe. Managed service professionals can assist you in various Salesforce development/administration aspects — application modernization, data architecture modification, API development, third-party app integration, custom development, etc.

3. Experienced Group Of Professionals

The experience and knowledge of in-house professionals are limited to their setup only, an expert in managed services is constantly learning on new operating models and business solutions. Hiring certified and experienced managed service professionals empower firms to get unparalleled and standardized managed services. However, before shortlisting managed service professionals, you should check the certification and partnership level of companies (Strategic, Platinum, Gold, Silver, and Registered). This will ensure that you are collaborating with an experienced firm that is trusted by others and has deep industry experience.

4. Fast Resolution of Critical Issues

If the system is not regularly updated, some of its components may not work properly. Subsequently, the CRM will become prone to security issues and frequent failures. To ensure the system works seamlessly and is updated from time to time, consider availing managed services of a well-established partner. Managed service providers are dedicated professionals who lay great emphasis on detecting and addressing security loopholes to prevent any data leakage or potential cyber-attacks. Since critical issues are addressed in a quick timeframe, firms can prevent disruptions in workflow.

5. Better Scalability In Contracts

An administrator with development knowledge may suffice your CRM management/maintenance needs. However, as your organization's goals and footprints expand, you realize there is a need for more experts. Managed services solve the immediate resource needs of organizations by making adjustments in their contracts. Based on service prices and departmental performance, firms can make incremental/decremental changes in the contract hours. It helps in better utilization of resources and empowers organizations to continue post-implementation support at an affordable budget.

Bottomline

Salesforce is a robust platform with great offerings, however, it still has to be properly implemented and maintained for systematic functioning. However, due to constrained budgets and lack of expertise, many companies cease ongoing support which impacts their CRM performance. Salesforce Managed Services provide firms a cost-efficient and resourceful way to manage and maintain Salesforce. Additionally, since firms have easy access to diversely skilled experts who can be aligned on the project on an immediate basis, it saves teams from hiring and onboarding hassles. Moreover, the flexibility in contracts empowers businesses to propose suitable adjustments in the contract at any given time. In a nutshell, while managed services are cost-effective, flexible, and productive, one should be careful while making a hiring decision. To ensure better services, do check the credibility, experience, certifications, and partnerships of a managed service provider.