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Why Organizations Should Use Intelligent RPA Solutions

RPA Solutions

By Elena MiaPublished 10 months ago 5 min read
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At present, organizations look forward to using advanced automation solutions that drive workforce productivity and deliver advanced experiences. However, with traditional RPA tools, organizations can automate simple tasks. These tools work on rule-based programming and necessitate business users to build APIs to integrate multiple systems on one platform. Moreover, bots built using traditional automation solutions can’t interpret visual data, recognize human commands, or adapt to UI alterations. As an alternative, organizations should opt for intelligent RPA solutions.

Understanding Intelligent RPA Solutions

Cognitive tools provide an easy-to-use ‘record & play’ automation approach. Therefore, users can build bots by recording a process or activity performed by them and then re-run it with better precision. This way, organizations can analyze patterns, automate interaction with end-users, and digitize unstructured documents massively. With bots making intelligent decisions, organizations can make process execution smarter, and faster, and obtain better cost savings and productivity outcomes. 

Besides, intelligent solutions offer built-in connectors that help business users to integrate various applications like ERP, CRM, email, calendar, social platforms, and others to sync diverse business information. By teaming up with the right RPA consulting services provider, enterprises can implement predominantly used intelligent RPA solutions, such as UiPath, Citrix, Blue Prism, and Automation Anywhere.

Advantages of Using Cognitive RPA Solutions

Code-free- Intelligent Robotic Process Automation software robots overcome the challenges related to complex or risky programming or code management. Bots effectively adapt to ever-changing security, data integrity, and quality standards. They overcome any type of interruption and maintain better security.

  • Cost-Saving – With intelligent bot development, enterprises can substantially save expenses on operational processes. By streamlining tiresome and repetitive tasks, cognitive bots can help enterprises lessen hiring and maintaining dedicated resources, thereby saving costs.
  • Robust Analytics – Consolidating diverse third-party tools and data sources allows RPA bots to offer error-free, accurate data and insights for the workforce. This leads to better decision-making and faster process execution.
  • Advanced Productivity – Autonomous bots accomplish processes faster and more precisely than humans do. Since bots free up the workforce from performing tedious tasks, in-house business users can focus more on customer communication and engagement activities.
  • Minimize Operational Risks – Cognitive bots can help enterprises reduce operational risks by offering intelligence, flexibility, lessening errors, and improving compliance.

Real-Time Use Cases of Intelligent RPA

1) Warehouse Management

For an enterprise that has warehouses across multiple locations, organizing all of them is a challenging responsibility. Hence, they can implement a cognitive RPA platform in their infrastructure, build bots and integrate it with existing supply chain management systems to keep track of all the machinery and the inventory as well. This way, warehouse management teams can get higher transparency into shipment flow and warning notifications whenever the bot detects any error or possibility of a fault occurring. Overall, cognitive bots offer a new level of productivity shift and eliminate risks by lessening human involvement.

2) Interactive Voice Response (IVR) Systems

Developing Interactive Voice Response (IVR) systems using RPA platforms has grown to be incredibly popular among enterprises. Alike Chatbots, users can interact with these systems. With cognitive capabilities, IVR systems can recognize human commands, interpret the requirement of customers, and provide appropriate support or solutions related to services. Experts with rich expertise in cognitive RPA solutions can build intuitive IVR systems and help enterprises in automating call answering and modernizing customer service.

3) Payroll Processing

Payroll processing is a data and time-intensive process that enterprises across different verticals must perform every month. By delegating this process to human workers, enterprises may have to deal with interruptions in payment and serious legal concerns. With Cognitive RPA bot deployment, organizations can overcome these challenges by automating end-to-end payroll-related activities, thereby eliminating inaccuracies in data management and deferrals in payment. Some other payroll processes that can be automated using cognitive bots include:

4) Paycheck creation, reimbursements, and cash flow

Automatic modification of employee details, including contact number, residential address, perks, expense reimbursement, and others Conduct monthly reconciliations and intermittent audits on workforce records Automate employees' F&F (Full & Final) settlement by calculating entitlements and attendance on a proportional basis

5) Onboarding and Loan Validation

RPA solutions with IA (Intelligent Automation) capabilities can help enterprises automate the manual tasks accompanied with the activation and closure of customers’ bank accounts. For instance, a cognitive RPA bot with OCR capabilities can instantly analyze and interpret the customer data imprinted in a digital form and subsequently triggers an action for creating an account. Likewise, the closure of customer accounts often encompasses several processes like withdrawal of direct debits, resettling of funds, and others. The closing procedure of bank accounts can be automated by deploying a dedicated RPA bot, which gathers data and passes it along to be organized by a human worker.

In addition, loan validation processes can be automated by deploying cognitive bots. Bots can apprehend data from digital loan requisition documents, analyze it for legitimacy, and then be transferred to the appropriate department or personnel. Subsequently, cognitive bots can deliver a summarized report to help the team to make appropriate decisions.

Summing Up

It is essential for organizations to implement cognitive RPA bots to reduce costs, augment turnaround time, and enable employees to concentrate on tasks that add value. When the existing IT infrastructure and business processes are ineffective, then the organizations can consider cognitive RPA as an addition to meet their automation goals. On the whole, cognitive Robotic Process Automation implementation is highly critical for enterprises to establish a successful ecosystem.

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About the Creator

Elena Mia

Elena Mia is a passionate web application developer with a keen eye on the latest trends in the web app domain. Currently, she is working with Damcogroup.com and loves to develop & design websites.

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