VoIP Services for all kind of Businesses

VoIP Providers offer commercial communications services as an alternative to traditional public switched telephone network (PSTN) provider services. They are cost-effective and offer a range of features that appeal to diverse business needs. VoIP providers provide access to individual lines, PBX solutions, and customer premises equipment such as IP-PBXs, routers, gateways etc.

VoIP providers can be divided into two broad categories:

- Those that offer comprehensive single number solution to commercial customers, and

- Those that provide an integrated service over multiple lines.

VoIP providers can be further categorized as follows:

- Those that provide "white" services (using either cloud-based or "black" hosted servers)

- Those that provide VoIP as a service over traditional networks and in the "black" (i.e., having no dedicated servers or cloud-hosted solutions).

- Those that specialize in virtual call centers to provide customer support.

In addition to offering a range of features, VoIP providers can be divided into two broad categories: those that offer standard feature packages and those that offer add-on features.

These are the most important features for business communications:

VoIP technology is expensive; hence businesses with low usage levels can opt for basic plans. Businesses that have a large number of employees and heavy usage, however, need unlimited usage as an essential feature of any VoIP plan.

Some providers also offer additional features such as:

- Unified communications

- Cloud services

- A range of IP phones

- Virtual phone numbers

Other important services that VoIP providers can offer include:

- Multi-channel messaging

- Video conferencing

VoIP Providers can also be classified by the types of VoIP systems they offer:

Some VoIP providers offer their services over traditional telephone lines (PSTN) and some over IP. However, none have so far migrated completely to the former.

Cloud-based solutions are relatively new and are not as popular among organizations as they are likely to be in time to come. Many organizations today still use traditional telephony providers for their voice needs and rely on cloud-based managed VoIP services. A number of companies offer similar services from both platforms; more on this below when we discuss phone service providers.

The cloud-based VoIP business model is growing in popularity largely because it is cheaper than the traditional telephony model. Older voice and data lines are expensive to maintain, and cloud-based VoIP providers eliminate all those costs. These advantages would soon make the cloud-based VoIP model popular among small businesses that need less than 10 lines. However, small businesses that need their telephones to be available whenever they are on the go, or need high security for data, will still prefer traditional services.

VoIP billing is also changing rapidly. While it used to be a complex process based on minutes of usage, most providers now offer a simple per-minute plan along with unlimited usage plans. This makes it easy for organizations to get the cost-effective service they need.

Some VoIP service providers in India offer their services over traditional telephone lines (PSTN) and some over IP. However, none have so far migrated completely to the former.

VoIP providers can provide three different types of services: "white" services (using either cloud-based or "black" hosted servers), dedicated hosted phones or SaaS lines, and PSTN based solutions.

Cloud based solutions also allow businesses to access their voice services without having to rely on an internet connection from a fixed location. Instead they can connect via cell phones, tablets or air cards, or through other companies' Wi-Fi hotspots. This means mobile workers can work more easily and efficiently without sacrificing voice quality.

Cloud based services are relatively new in the market and are not as popular among organizations as they are likely to be in time to come. Many organizations today still use traditional telephony providers for their voice needs and rely on cloud-based managed VoIP services.