Use of office phone system across the different business operations

An office phone system is one business tool that plays different roles in different operational areas. You can’t put restrictions on its viability. Its assistance is so multi-facet that you will be shocked but it won’t end. Starting from sales to CRM, it can make things easier, better, and high result yielding in no time.

No matter in which department you deploy a virtual phone system, it empowers the respective department and unleashes new opportunities. Wondering how it empowers every operational area? Here is a sneak-peak of this.

Sales & Marketing

You can’t see a business flourishing and reaching new heights unless you don’t have streamlined and purpose-driven sales & marketing operations. These two areas bear the whole burden of a business’s success. Once you get succeed in maintaining a balance between these two, no one can stop you.

With the help of a cloud-based office phone system, you can eliminate various issues and operational hurdles. To being with, we will discuss how cloud telephony takes your sales to lead generation process at new heights.

• Cloud telephony offers you diverse means of communication. You can approach a prospect via SMS, voicemail, live chat, and web-conferencing.

• You can do targeted pitching as you will information about a customer right in front of your eyes.

• You create detailed reports of sales pinching and do a comparative analysis in no time.

This is just the tip of the ice-berg. With the help of an office phone system, you can explore new markets and conduct market surveys. As far as marketing is concerned, cloud telephony helps you make things easier here as well.

Whenever you design any marketing campaign, you expect great outcomes. To ensure that whether you are getting it or not, you need to track the campaigns in real-time. While it seems next-to-impossible in the general scenario, cloud telephony makes is possible.

It offers you a multiple line extension facility. When you run multiple marketing campaigns simultaneously, you can assign a specific extension to every campaign and track the call traffic generated by that respective campaign.

Moving forward, cloud telephony helps you connect with your customers in a more advanced and cost-effective way. We all know that calls made using a virtual phone system are way cheaper than the calls made using PSTN-based telephony. So, you don’t mind getting engaged in a long duration call with a prospect.

Also, you can integrate the ‘Call back’ facility with your online forms and connect with the interested customer without any issues.

CRM

CRM or Customer Relationship Management is one aspect that has taken the front seat in today’s customer-driven era. Your prospects have many options, but you always run out of options and can’t afford to displease a customer. That’s what CRM holds supreme significance when we talk about a business’s success.

A virtual phone number offers you a whole bunch of features that make it possible in every sense. Wondering how to reduce high call waiting time? It offers you auto call answer, call distribution, and call transfer facilities to take care of it.

Looking for ways to reward your customers? Cloud telephony provides you all the past sales history, issues faced, and solutions provided on one platform. You can utilize this data and create customized loyalty programs.

Want to offer a self-serve platform to your customers? Cloud telephony offers you IVR. With this feature, you can help them resolve many menial issues without any seeking any human intervention.

It is just a sneak-peak of what actually CRM can do for you. It can simplify operations at almost every front and help you please your customers with the least possible efforts.

HR

A cloud-based office phone system can make things work for your HR team as well.

We all know that the virtual phone number keep a note of every operation. Everything is recorded on it. With this sort of performance recording, you can do real-time tracking of your staff’s work presence.

Data like how many calls are attended by a single employee, how many hours have been spent resolving the issues, and so on can be easily gathered, monitored, and analysed. Your HR doesn’t have to run behind the employees to collect this information.

As all of this information will have no third- person involvement, it would be true to its nature. Then your HR team will have to hire less manpower, monitor fewer performances, and train fewer trainees as automation of cloud telephony takes over many jobs.

One office phone system making things simplified at multiple fronts

Cloud telephony is more than just an office phone system; it’s a way to bring a balance between various key business aspects without spending much. It brings all the essentials at a centralized place and helps you leverage your productivity and ROI. So, if you want that your business enjoys a great balance across all the platforms then you must replace your old school PSTN-based telephony with cloud telephony.