QA Testing Company: 5 Tips to choose

Lately, there have been a lot of QA testers that offer their services. This job is quite popular, but how can one be sure of the performers’ quality?

Surely, QA testing is trickier than one can think. The same is true for the process of choosing your perfect partner, a QA testing company. For those willing to pick the best Automation Testing Services company, we created our guide with five tips that will help you choose.

1. Determine the Company’s Reputation

Of course, the reputation of the company does not define it entirely. However, reviews are sources of valuable information when you look for someone to trust your product with. Bad reputation, which results in furious reviews of previous customers, is definitely a sign to stay away.

If the company is big and offers various services, make sure that you are reading reviews concerning QA testing. It is important because various departments in one company can be managed in different ways. Thus, DevOps department may be merely connected with the QA testing unit, so no need to waste your time reading irrelevant reviews. Nevertheless, sometimes these reviews can be useful to understand the company management and productivity as a whole, especially if there are numerous bad reviews on different departments.

Wondering where to look for the information about the companies? Start with Google Reviews and Facebook pages. These social networks usually offer reviews of real customers. Also, reviews and impressions will help you to understand the technologies the team uses and other various aspects of their work, so you know what to expect.

However, do not rely on reputation and customer reviews completely. Both positive and negative reviews and comments may be posted by fake profiles as a PR strategy. Try to separate bogus reviews from genuine ones, bearing in mind that users without profile pictures or with few comments are usually fake.

2. Consider Fees/Quality Balance

When you are done with checking reviews, look for fees and pricing. Perhaps, you have already learned about pricing while checking reputation and comments. Nevertheless, you should know precisely how much a company charges for specific work. Firstly, it will protect you from additional payments afterward. Also, it will help you to understand and plan your budget.

If there are two (or more) companies you are considering, check their pricing to figure out whether it is worth spending more. Sometimes you do need to opt for more expensive options: you will get better quality of work, quicker communication, and other perks. However, you may face quite the opposite and come across a team that asks more for nothing.

If the price is suspiciously low, this may indicate various issues. Usually, it means that the QA testing company that charges you actually outsources the work. Sometimes new teams want to build a customer base and offer a lower price for their services. It may be an option for you if you are ready to risk a bit. Remember: lack of experience is not always about poor quality.

3. Thoroughly Think About Team’s Qualification

This tip is connected to the previous one. Clearly, the more skilled and experienced a team is, the more it charges. If you can afford it, make sure that their skills match the task and go for it. However, if you are short in budget, you need to make some choices.

That is why we want to emphasize the qualification and certain skillset, not the experience itself. The most important aspect for you as a customer is the skills and tools the company is using for testing. Each task has its own requirements and means of solving, so focus on skillsets instead of experience. There are companies that exist for years and have not worked with a particular task, as well as notable newcomers with a lack of experience on the market, but qualified enough to fulfill your project.

Another aspect to remember: if the team fails to provide you with clear answers on the tools they are using and their abilities, it may mean outsourcing the tasks or simply poor quality of work. It is always better to work with the company directly and ask as many questions as you want to sort everything out beforehand.

4. Consider Communication

Communication is key to every successful project. QA testing company you will hire is supposed to work closely with your team. That is why it is crucial to think about communication.

Obviously, there is no need to make testers familiar with every other process undergone in your company, but QA specialists will certainly need to understand a lot about your products. They will be asking questions - that is normal. Thus, you need to think about how to answer them.

When considering this aspect, check the location of the team you want to hire. A small difference in time zones facilitates communication, while working with testers in a different part of the world may be cheaper but more challenging in terms of communication and language skills.

5. Prepare Yourself

Obviously, the testing process does not start out of the blue. Both parties will need some time for preparation. What is your part as a customer? It depends on the company you hire, so that is another thing to consider. Not all QA testing teams are equally prepared, some may need more time than others to start solving your task. But time is money, so there is no need to wait if you are ready to pay more.

Some teams will ask you to outline the terms of the tests, handle the process, and interpret the results on your own. Others do the job for you from A to Z. Thus, figure out for yourself whether you are ready to do something or you just want to pay and have everything done.

In conclusion

As we have seen, there are a lot of things to bear in mind while choosing a QA testing company. However, we believe that our guide has helped you to understand the basics of the process. No matter which company you pick, we wish you luck!