Best practices to get more positive reviews for your e-Commerce brand

In the world of e-commerce, your digital face is what creates a reputation for your business. Be it the user experience or the services you provide, you need to follow a step by step approach to earn more potential customers. You start by enhancing brand recognition in the market and earning the trust of the visitors to turn them into potential customers. Explore the below-mentioned points which would act as a catalyst to bring in more customers.

 Reviews are considered as trust signals

Customers don’t trust anyone until they come across the satisfying experience of other people. You as a service provider need to prove yourselves reliable and trustworthy. You should avoid hiding any truths irrespective of how harsh they are. This would certainly help your brand earn the trust of your customers.

 Research study says 86% of customers read reviews before buying any products

A customer always likes to know the experience of your brand customers before investing their money. Your digital face is the platform where a potential customer would visit to get an insight into your standard of services. So keep interaction with your customers and thank and note down their problems to show how much you care about customer satisfaction.

 Invest in customer experience improves customer retention & customer satisfaction

Being in regular contact with the customers online and clearing their queries quickly helps your business rise in the eyes of the customers.

Here are some more points on how you can enter into the goodwill list of your customers and earn happy and positive reviews of your service on your digital face.

6 ways how can you get positive reviews:

1. Make your refund and return policy transparent

Transparency is what customers seek in every deal he/she makes online. They demand to know their rights in case of any issues. A straightforward and clear statement would help them more instead of trying to talk on customer support each time they face any problem.

2. A quality product can give you a happy customer

A happy customer is like a long term deal you earn for your business. An enhanced quality product or service will persuade a customer to return every time he/ she seek for the same.

3. Smooth and hassle-free shipping service

Offering service in a minimum time helps you gain a major area of customers that they fail to find anywhere else. Many e-commerce sites like Amazon Prime hold a special feature of delivering goods in a very short period than the normal delivery time which is a mutual boon for customer and business.

4. Self-tracking, automatic shipping updates via customized emails and SMS

Keeping your customers updated with all the information regarding the location of their product help earn a better review for your business. The customer also remains stress-free and the business will also receive half proportion of queries regarding their order delivery.

5. Send emails with the review reminder and some discount surprises

After the timely delivery of goods to the customer, ask them for their experience of shopping with you. This would show your concern towards customer satisfaction and also help earn a happy review of the customer.

6. Don’t neglect negative reviews

A negative review can cut your sales to half. You should never underestimate it and show your concern to that customer immediately of how you have noted down their inconvenience and would be taking steps to eliminate it in any future service.

Follow these great and effective steps to flourish your business in the long run.