A Peek into Industry 4.0 | Shailendra Kumar | Engati CX

Vice President and Chief Evangelist of SAP, Shailendra Kumar joined us on the show to talk about Industry 4.0. We had a conversation about how prepared the world is for Industry 4.0 and how businesses of the future will leverage AI and automation.

Shailendra or Shaily is the Vice President and Chief Evangelist of SAP and is on the Advisory Board of Aegis School of Business, Data Science, Cyber Security, and Telecommunication.

A keynote speaker across Asia and Oceania around Emerging Technologies which are also showcased through #TheShailyShow.

With over a quarter of a century’s experience in the field of Emerging Technologies like Artificial Intelligence, Machine Learning, Advanced Analytics, and Data Science, Shailendra has built upon extensive knowledge of data-driven analytics strategies for revenue growth, cost reduction, marketing and customer behavior management to drive business outcomes.

Industry 4.0 — A Video with Shailendra Kumar

A Peek into Industry 4.0

This section will contain a summary of our interview with Shailendra Kumar. But, if you’d rather listen to the entire interview, our Spotify Podcast is embedded below.

How prepared are we for Industry 4.0 powered by digital technology?

There are different components to this. It includes data, machine learning, IoT, 5G, analytics, blockchain.

Different countries are at different levels of maturity. Some are fairly advanced and some are really lagging behind.

The fundamental requirement for Industry 4.0 is your infrastructure . It’s your network. If there is poor or no infrastructure, you won’t be able to do anything.

Data is the key to Industry 4.0, but, if due to a poor network, data doesn’t flow properly, then there is a huge challenge.

How are chatbots adapting and growing with technologies such as computer science, ML, Deep learning?

Rule driven chatbots may not be smart enough. But the smart ones with machine learning are really smart.

While taking a survey, a customer may not be completely honest about his/her experience. But, a chatbot can read between the lines and note the highs and lows during the experience. It can figure out what works for the customer and what doesn’t.

These chatbots are not just following an ‘If-then- else’ rule while answering questions. Thanks to Natural Language Processing, they’re understanding the meaning of these questions.

They’re understanding the intent behind them. This makes the conversation feel like you’re talking to a human, not a bot.

How do you think workplaces and businesses of tomorrow will leverage AI and automation technologies? Could you share some examples of companies using them in unique ways today?

Shailendra says that even at SAP, their largest focus is to automate and make sure that the processes are intelligent enough on their own. They have Machine Learning at every component, that is trying to understand how the process is running and trying to automate it as much as possible.

Machine Learning has even been used in résumé scanning . It can pick up a job profile, understand it, take a C.V. and understand that too. It doesn’t just pick keywords, it actually understands the C.V. and matches it with the profile requirements. This makes recruiting phenomenally easier.

If a company functions across countries, there’s always the chance of amendments in laws. In such a scenario, you need to make sure that your contracts comply with these laws.

Now there is software that picks the newly published laws, translates them from the language in which they were published and then makes sure that the contracts comply with these amended laws. There’s practically no human intervention involved.

The other questions that Shailendra shared his insights on are,

1. How important is data becoming and how will organizations utilize these vast amounts of data?
2. What role do you think technology can play in developing cybersecurity solutions to meet growing customer gaps and shortfalls?

Curious to know his insights? Read here!