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Why your educational institute needs to use a WhatsApp chatbot

WhatsApp chatbot for educational institute

By EngatiPublished 2 years ago 3 min read
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In today's world, education goes beyond the walls of traditional classrooms. You need to be able to reach and educate your students over the channels that your students use the most. Noting that your students open WhatsApp 23 times daily and spend an average of 28 minutes on it every day, a WhatsApp chatbot would be a powerful tool for your educational institute.

How can WhatsApp chatbots be used for educational institutions?

Here are some use cases for WhatsApp chatbots in the education industry:

1. Driving admissions and enrollments

You can use your WhatsApp chatbot as a lead generation tool for your educational institute or eLearning platform. It gives you access to prospects on the messaging app they use the most and enables you to answer all their admissions and course-related questions right there without any delays, thus streamlining the enrollment process.‍

2. Onboarding new students

New beginnings are always confusing and riddled with anxiety. Students find themselves wondering how things are going to be and how their lives are going to change in their new universities or educational institutes. As an educator, you need to use your WhatsApp chatbot to introduce your students to the new place, make them familiar with the facilities available, their teachers, mentors, and let them know what clubs and committees they can join, as well as the activities that they can participate in.‍

3. Using it as a Learning Management System (LMS)

You can go beyond traditional classrooms by using your AI WhatsApp chatbot as an eLearning platform in the form of a learning management system (LMS). These education bots can be used to answer students' questions, clarify their doubts, and could even be used to teach your students. You could use them to deliver lessons to learners in a conversational format.

This makes learning fun and interactive. It even gets students invested in the learning process, rather than letting them zone out and spend an hour in their own mental wonderland while pretending to listen to a professor deliver a lecture.

Since these bots are driven by artificial intelligence, they can even act as mentors for your students, especially during exam season. Picture this - your students are spending the night cramming for an exam and then…. boom, they run into a concept that they just cannot wrap their heads around. You've been there too, and your choices were pretty much limited to asking your peers for help (a typical 'blind leading the blind' situation), waiting for the morning to ask your instructor about it before the exam, or just skipping the concept, and hoping that your exam did not involve a question about that concept.

When you use your WhatsApp chatbot as a learning management system, your students get a more effective way to tackle that situation - all they need to do is drop a message on the WhatsApp bot and it will explain the concept whether it's 11 pm or 5 am.‍

4. Sharing resources

Your WhatsApp chatbot is definitely an effective way for you to share course materials with your students, but that's not all that you can do with it. Education shouldn't be limited to textbooks, and you can't prepare people for the real world if your lessons stay within the confines of the course material.

As an instructor, you should share additional resources with your students that can supplement their coursework. Your bot can act as an eLearning platform here, sharing additional resources in the form of rich media or even links.‍

5. Communications with parents

Sometimes parents just aren't in the loop and have no idea about what their kids are doing at school. Education chatbots are a great way for you to keep them informed and not leave them in a state of confusion. Whether it's about exam results being released, or their children falling short of their attendance threshold, your education chatbot can keep the parents updated, which would be beneficial for teachers as well as students.‍

6. Broadcasting notifications

Your Engati WhatsApp chatbot can even be used to send out notifications and announcements by making use of WhatsApp message templates that you could create right over the Engati platform itself.

Check out this entire about "Why your educational institute needs to use a WhatsApp chatbot" was originally published in Engati blogs.

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About the Creator

Engati

Engati is the leading chatbot platform that allows to build chatbots of varying complexities & scale with ease.

A bot marketplace to choose template, conversational flow builder, easy training, integration options, deploy on various channels

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