5 powerful agent productivity hacks
Jason ordered a new phone a week ago, and there’s no sign of it. So, he tries calling customer service and is greeted by the all too familiar (but, nonetheless, frustrating) ‘Hello valued customer, all our agents are busy right now, please wait on hold; you are 7th in line’.
Addressing the most complex customer questions in real-time
It’s 6:00 PM and you’re laying the finishing touches on a major project. It’s imperative that you have it ready by 8:00 PM. Everything's going well, when suddenly the system crashes.
Personalization at scale
Let’s face it, new businesses have been popping up which has led to a saturation in the market. This saturation has left a lot of customers feeling both excited to explore what each business has to offer, but has also led to a form of buyer's fatigue.
Overcoming the largest challenges of customer satisfaction
Customers interact with your business every single day, and these interactions can make or break your brand. It’s a domino effect according to Neil Patel-
Create your own WhatsApp chatbot: The ultimate guide
Congratulations! You’ve understood that you need to engage your customers over the channel they are most comfortable using. But, you’re probably wondering, ‘How do I create my own WhatsApp chatbot?’
Introducing Engati Live Chat
Laura is an active user of the Muzeekmee app on her smartphone. Muzeekmee is a leading music streaming app available on both Android and Apple iOS, has over 1M downloads across both the app stores. Laura purchased a professional version which was priced at 29 USD per month and provided up to 5 GB of storage.
4 tactics for localizing customer engagements
In Quentin Tarintino’s 'Inglourious Basterds', Lt. Archie Hilcox (Michael Fassbender), a British spy posing as a German officer, blew his cover by simply ordering a drink. How? He orders three glasses by holding up his index, middle and ring finger.
The only industry thriving in lockdown
When little whispers of the Coronavirus turned into deafening roars spanning across continents, no one was ready. When the World Health Organization declared the virus as a public health emergency of international concern, no one was ready.