The 6 types of chatbots - Which one do you need?
A chatbot on an eCommerce website would be totally unlike the one for Banking. Just how we contrast in our personality and talents, the same goes for chatbots in their appearance and activities!
Bots v/s live chat | What does your business need?
If you’re reading this, chances are that you’ve decided to engage your customers more effectively. But you’re confused. Chatbots and live chat both seem like they could help you. But you want to give your customers what they deserve - the very best option.
What are chatbot flows? How do you build them?
What are chatbot flows? How do you build them? Your chatbot flow is the most critical factor when it comes to creating a bot that feels natural. But how do you make one that takes into account every possible scenario?
Facebook Messenger Chatbot
No one wants to install a new app for every business or service they want to interact with. That's what Zuckerberg said in his keynote speech while launching Facebook Messenger chatbots.
Cloud To Enterprise Bridge Integration
While digital transformation and the need to move towards cloud services are at an all-time high, moving entirely to the cloud is not feasible for many highly regulated industries, such as telecommunications, banking, insurance, and the public sector.
Why customers love Engati
Engati just went through a brand refresh during which we defined one overarching goal — to help our customers reimagine their customer journey.
Engati: A Journey reimagined
Are you the same person you were last year? Think about it. How much has changed about you in the past couple of years? Maybe you got a new haircut, new clothes, new friends. Perhaps you moved towards a different lifestyle or have had many moments of self-reflection, causing you to reflect on how you choose to act going forward.
Predictive analytics: The key to enhancing business performance
Nowadays, it feels like customers expect businesses to read their minds. With the emergence of businesses such as Netflix and Spotify that deliver personalized insights on the daily, customers expect to have recommendations that are catered to their needs. They expect brands to always be one step ahead of them.