Are Chatbots Useful? 5 Pros and 5 Cons of Their Usage
The major role that chatbots play in many businesses where it is used is in relating to the customer. In fact, businesses see them as tools for optimizing customer care services and improving the quality of customer relations. Bot-builders pre programme the bots with responses to common questions that customers ask when they converse with customer service agents. The way chatbots work, they’re able to suggest questions that the customer should ask and give the appropriate programmed answer. This makes chatbots very useful to a lot of businesses.
Handling customer service during a crisis
A combination of adaptability and genuine care for customers’ woes is the key to customer service during a crisis, especially one like these Lockdowns triggered by the novel coronavirus
Small Business Survival
Small businesses are undoubtedly taking the hardest hit during the coronavirus pandemic. Larger organisations may have the capacity to take a loss and keep going, but not all small businesses are able to do that. The fixed expenses they have to incur may overwhelm them if their revenues are significantly reduced. Small business survival is a genuine concern right now. And that’s important not only for the small business owners but also for the millions of people employed by them who may very well lose their jobs if the businesses are unable to pay their dues.
Fight Against COVID-19
You’re anxious. We know. These are difficult times. And the fact that there’s way too much information doesn’t help our anxiety either. Everyone’s talking about the novel Coronavirus and COVID-19. And honestly, that’s making it a bit hard to differentiate the valuable information from the bits that are just pure noise.
Covid-19’s Impact on Business
Covid-19 is wreaking havoc on businesses, especially small businesses. With the shutdowns and quarantines, we see demands falling. Covid-19’s impact on business is immense.
Coronavirus Precautions for Businesses
In these uncertain times, Business As Usual is certainly not an option. Organizations need to ensure that their employees stay safe. But they also need to try and get some basic work done, for the sake of their customers and their employees. Businesses around the world need to be taking coronavirus precautions.
The State of AI in B2B Marketing
Artificial Intelligence, for good reason, is getting a lot of attention in marketing circles. It is transforming marketing at every phase. In fact, a huge percentage of B2B marketers are in the early stages of learning about the state of AI in marketing technology. They may not be very confident about it at this stage but they are definitely working to get more knowledge around it.