While customer experience is all about your customers’ perceptions of your brand, customer experience management is all about managing and improving interactions with your customers across all channels and touchpoints of your customer’s journey. It’s about designing and reacting to your customer interactions to exceed expectations.
There’s something special about local stores. They know their customers. They’ve established relationships with them. The storekeepers even know about their customers’ personal lives to a fair extent.
Do you recall the urban legend of the infamous Chevrolet Nova? Legend has it that the sales of the Chevy Nova tanked in Spanish-speaking regions due to the lack of a better name- where “no va” literally translates to “no go.”
Ready to augment your customer support with the power of chatbots and live chat? Here’s why Engati is the best choice for your telecom company:
Jason ordered a new phone a week ago, and there’s no sign of it. So, he tries calling customer service and is greeted by the all too familiar (but, nonetheless, frustrating) ‘Hello valued customer, all our agents are busy right now, please wait on hold; you are 7th in line’.
It’s 6:00 PM and you’re laying the finishing touches on a major project. It’s imperative that you have it ready by 8:00 PM. Everything's going well, when suddenly the system crashes.