Predictive analytics: The key to enhancing business performance
Nowadays, it feels like customers expect businesses to read their minds. With the emergence of businesses such as Netflix and Spotify that deliver personalized insights on the daily, customers expect to have recommendations that are catered to their needs. They expect brands to always be one step ahead of them.
Component Based Architecture In AngularJs Using UI-Router
There's no doubt in the fact that one who is going to start writing a new app today would not be choosing angularJs framework, however thousands of AngularJs applications do exist as many companies who have started off with it use it till today, safe to say AngularJs isn't going anywhere.
A Complete Guide to Voice of the Customer
Have you ever wondered what your customers think about your brand? Ever wanted to know how they perceive you? Have you ever wished that you could get into their heads and understand what they want, what they expect from you and what issues they are facing using your offerings?
Net Promoter Score: A guide to fostering loyalty
The year was 2003. Many companies found that they were spending a lot of money on tools to calculate customer satisfaction. But Frederick Reichheld from Bain & Company found that many organizations were focusing on the wrong metric. They were asking the wrong questions to the customers. He wanted to move from asking how satisfied customers were with their service, to something more actionable.
Understanding the basics of the Jenkins Pipeline
Jenkins, the heart of DevOps, is a continuous integration tool that allows developers to integrate code into a shared repository at regular intervals. The usual practice is to trigger a build as soon as the code is committed to the repository.
The only CX tool you’ll need in your toolkit
While customer experience is all about your customers’ perceptions of your brand, customer experience management is all about managing and improving interactions with your customers across all channels and touchpoints of your customer’s journey. It’s about designing and reacting to your customer interactions to exceed expectations.
Why you need to integrate your live chat software with your CRM
There’s something special about local stores. They know their customers. They’ve established relationships with them. The storekeepers even know about their customers’ personal lives to a fair extent.
Engaging with global customers
Do you recall the urban legend of the infamous Chevrolet Nova? Legend has it that the sales of the Chevy Nova tanked in Spanish-speaking regions due to the lack of a better name- where “no va” literally translates to “no go.”