Top 10 Tasks You Can Outsource To Healthcare Virtual Assistant

People look at healthcare workers with utmost admiration and respect for all the effort they put in taking care of patients. Doctors, in particular, are extremely busy professionals with a crazy work schedule. Contacting or meeting them even for a second opinion may not always be possible. That's when a healthcare virtual assistant comes into the picture.

You can make your everyday administrative tasks easier by hiring a virtual assistant in India and save by 70 per cent on the costs.

Here are top 10 tasks you can outsource to a healthcare virtual assistant:

1. Recording Patient’s Personal Details

The initial appointment process is usually quite tiring and cumbersome, especially when you have a lot of patients in a row. For someone working as a healthcare professional in person at a hospital or clinic, the forwarding of phone calls and files, and responding to multiple queries while giving appointments can understandably become overwhelming.

In such a scenario, a healthcare virtual assistant can easily enter personal information such as name, date of birth, insurance details, address and medical history, as given by the patient at the time of visit. Also, a virtual assistant can validate and update the details of existing patients, if required.

2. Managing CRM

It is essential to keep a record of discharged and hospitalized patients in the CRM software. A healthcare virtual assistant can help in managing CRM by updating the list of services consistently.

3. Tracking Claims

Once medical claims have been submitted to an insurance company, the patient's responsibility is over. Virtual assistant companies look into the process beyond that. A virtual assistant will track all the claims and follow up via email or phone whenever necessary.

4. Following Up with Insurance Companies

A healthcare virtual assistant helps in researching and determining why claims have not been paid or denied. They proactively follow up with the insurance companies, study the specific case of claim denials or delays and accordingly help a claimant get the optimum amount.

5. Preparing Medical Bills

There are certain guidelines and rules to follow while preparing medical bills, which virtual assistant companies know better. Assigning this task to a healthcare virtual assistant can decrease the workload and help save a lot of time for both healthcare providers as well as insurance companies.

6. Providing Medicine Prescription

A continuous flow of data and information from a clinic is required to deliver quality healthcare services. A healthcare virtual assistant helps in providing a medicine prescription promptly.

7. Dealing with Denials

In insurance claims, denials are a part of the A/R collection. It is difficult for a clinical professional to deal with this bit on their own. A healthcare virtual assistant can easily handle the flow of denials all through the work process. They can also check the medical coding and identify and fix common issues quickly.

8. Offering ICD and CPT Coding

Hospitals provide ICD (International Classification of Diseases) and CPT (Current Procedures Terminology) codes on superbills for patients. Then, you need a healthcare virtual assistant to validate them in case of no coding errors, which implies all the denials. Hire a virtual assistant in India and save up to 70 per cent.

9. Rectifying False Claims

Healthcare professionals are responsible for all health-related claims that fall under the healthcare industry. A healthcare virtual assistant can check mistakes and rectify false claims by sending them back to the insurance company.

10. Creating Reports

A healthcare virtual assistant can help in creating well-formatted and detailed prescriptions that require a lot of time, effort and precision. An accurate report with complete precision is a must to monitor someone’s health.

Bottom Line:

A healthcare virtual assistant can perform all the aforesaid tasks while also ensuring data accuracy and confidentiality. By hiring a virtual assistant in India, you can save up to 70 per cent on the costs. Save time and get top quality services with the help of a virtual assistant.